| Job Location | United Arab Emirates |
| Education | Diploma; Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Job Position IT Support Specialist Field (Retail)Company Name 4FRONTLocation Dubai, UAEPreferably: Immediate JoinReports to: IT ManagerLooking for an experienced IT Administrator Field with Immediate Joiners to support our clients retail stores and head office. This hands-on role involves frequent store visits and maintaining POS, networks, endpoints, meeting rooms, and backend systems.Key Responsibilities Retail & Field: Support POS, payment terminals, barcode/label printers, and eCommerce hardware onsite & remotely. Maintain Meraki network devices; troubleshoot store connectivity. Support AV/VC meeting rooms (Teams/Zoom) and events. Assist in store openings, relocations, rollouts, and preventive maintenance. Core IT / Infrastructure: Install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices. Manage Active Directory, Windows OS, Microsoft 365, and basic VMware administration. Monitor network/system health and respond to alerts. Security, Patching & Backup: Manage endpoint protection, patching, encryption (BitLocker), and vulnerability remediation. Ensure backups and support disaster recovery readiness. Enforce IT security policies, data protection, and access controls. Operations & Processes: Handle ticket lifecycle in ITSM tools (ServiceNow preferred). Maintain IT asset inventory, licenses, and vendor coordination. Document SOPs, runbooks, changes, and provide basic user training.Skills & Experience: 35 years IT support; retail/multi-site experience preferred. Strong Windows OS, Active Directory, and Microsoft 365 skills. Hands-on with POS, peripherals, networking; Meraki dashboard knowledge. Familiar with ITSM tools, VMware basics, and firewall/router troubleshooting. Comfortable with patching, backups, endpoint security, and DR basics. Certifications advantageous: CompTIA A+/N+, MD-100/101, ITIL Foundation, Meraki CMNA.Personal Attributes: Professional appearance for customer-facing role. Proactive, service-oriented, accountable. Strong communication and ability to prioritize under pressure.
Keyskills :
Strong communication Microsoft 365 skills
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