| Job Location | United Arab Emirates |
| Education | Diploma; Graduate; Engineering Graduates/PG |
| Salary | Not Mentioned |
| Industry | IT - Hardware |
| Functional Area | Not Mentioned |
Job Position – IT Support Specialist– Field (Retail)Company Name – 4FRONTLocation – Dubai, UAEPreferably: Immediate JoinReports to: IT ManagerLooking for an experienced IT Administrator – Field with Immediate Joiners to support our client’s retail stores and head office. This hands-on role involves frequent store visits and maintaining POS, networks, endpoints, meeting rooms, and backend systems.Key Responsibilities Retail & Field:– Support POS, payment terminals, barcode/label printers, and eCommerce hardware onsite & remotely.– Maintain Meraki network devices; troubleshoot store connectivity.– Support AV/VC meeting rooms (Teams/Zoom) and events.– Assist in store openings, relocations, rollouts, and preventive maintenance. Core IT / Infrastructure:– Install, configure, and maintain desktops, laptops, printers, peripherals, and mobile devices.– Manage Active Directory, Windows OS, Microsoft 365, and basic VMware administration.– Monitor network/system health and respond to alerts. Security, Patching & Backup:– Manage endpoint protection, patching, encryption (BitLocker), and vulnerability remediation.– Ensure backups and support disaster recovery readiness.– Enforce IT security policies, data protection, and access controls. Operations & Processes:– Handle ticket lifecycle in ITSM tools (ServiceNow preferred).– Maintain IT asset inventory, licenses, and vendor coordination.– Document SOPs, runbooks, changes, and provide basic user training.Skills & Experience:– 3–5 years IT support; retail/multi-site experience preferred.– Strong Windows OS, Active Directory, and– Microsoft 365 skills.– Hands-on with POS, peripherals, networking;– Meraki dashboard knowledge.– Familiar with ITSM tools, VMware basics, and firewall/router troubleshooting.– Comfortable with patching, backups, endpoint security, and DR basics. Certifications advantageous: CompTIA A+/N+, MD-100/101, ITIL Foundation, Meraki CMNA.Personal Attributes:– Professional appearance for customer-facing role.– Proactive, service-oriented, accountable.– Strong communication and ability to prioritize under pressure.
Keyskills :
Strong communication Microsoft 365 skills
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