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IT Customer Support Analyst

3.00 to 5.00 Years   United Arab Emirates, Dubai   26 Apr, 2024
The Cigna Group
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryInsurance
Functional AreaNot Mentioned

Job Description

Join our team as IT Technical Customer Support Analyst !, You will be the first line of technical assistance for end-users, troubleshooting hardware, software & network issues. If you have a solid IT foundation, excellent communication skills, and a passion for solving problems, apply now to kick-start your IT career with us.Main duties and responsibilities:

  • Provide technical support to onsite and remote users.
  • Manage / monitor IT Service Desk Incidents via call management system.
  • Prioritize and allocate within IT Support teams all requests.
  • Manage User system access for various applications.
  • Complete user password resets on various applications.
  • Identify ways to improve the quality of the service provided and / or the efficiency of the processes within the IT Service desk.
  • Ensure all incidents are managed in accordance with targets set out in SLA.
  • Escalate any issues/ outages to IT Service Desk Manager.
  • Work as part of a shift rota.
  • May be required to work as part of an on-call rota.
Required Skills (Essential):
  • Minimum three years of experience within IT support team.
  • Windows 10 support and build experience. ( both OS and PC hardware)
  • Citrix Support experience
  • Active Directory experience
  • SCCM Experience
  • Exchange account maintenance
  • Incident management skills
  • Experience with a call management system
  • Experience with Office 2016 & 365
  • Experience with Networking/Patching/Server Support
Required Skills (Desirable):
  • Microsoft certification
  • O365 Knowledge
  • Managing small projects from start to finish.
  • Windows 10/11 migration experience
  • Avaya/Cisco Telephony skills
  • ITIL foundation certification
About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: [Confidential Information] for support. Do not email [Confidential Information] for an update on your application or to provide your resume as you will not receive a response.

Keyskills :
Networking Citrix Server Support Exchange SCCM Windows 10 Active Directory Patching

About Company

Philip Morris International (PMI) is a leading international tobacco company engaged in the manufacture and sale of cigarettes, smoke-free products and associated electronic devices and accessories, and other nicotine-containing products in markets outside the U.S. PMI is building a future on a new category of smoke-free products that, while not risk-free, are a much better choice than continuing to smoke. PMI's smoke-free IQOS product portfolio includes heated tobacco and nicotine-containing vapor products. As of July 2020, PMI estimates that approximately 11.2 million adult smokers around the world have already stopped smoking and switched to PMI’s heated tobacco product, which is currently available for sale in 57 markets in key cities or nationwide under the IQOS brand. For more information, see our PMI (https://www.pmi.com/) and PMIScience (https://www.pmiscience.com/) websites.

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