Housekeeping Manager

Job Description

JOB SUMMARYResponsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to verify property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience. High school diploma or GED 2 years experience in the housekeeping or related professional area. OR . 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major no work experience required. CORE WORK ACTIVITIESManaging Housekeeping Operations and Budgets. Verifies guest room status is communicated to the Front Desk in a timely and efficient manner. . Inspects guestrooms on a daily basis. . Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. . Inventories stock to verify adequate supplies. . Supports and supervises an effective inspection program for all guestrooms and public space. . Understands the impact of departments operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. . Verifies all employees have proper supplies, equipment and uniforms. . Communicates areas that need attention to staff and follows up to verify understanding. . Supervises daily Housekeeping shift operations and verifies compliance with all housekeeping policies, standards and procedures. . Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities. Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. . Establishes and maintains open, collaborative relationships with employees and verifies employees do the same with them. . Schedules employees to business demands and for tracks employee time and attendance. . Verifies employees understand expectations and parameters. . Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable. . Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. . Observes service behaviors of employees and provides feedback to individuals. . Verifies employee recognition is taking place on all shifts. . Participates in an on-going employee recognition program. . Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns. . Participates in employee progressive discipline procedures. . Celebrates successes and publicly recognizes the contributions of team members. Ensuring Exceptional Customer Service. Sets a positive example for guest relations. . Understands the brands service culture. . Participates in the development and implementation of corrective action plans to improve guest satisfaction. . Empowers employees to provide excellent customer service. . Emphas guest satisfaction during all departmental meetings and focuses on continuous improvement. . Responds to and handles guest problems and complaints. . Strives to improve service performance. At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day fresh, focused, feeling alive. Whether theyre stopping by for a few days or settling in for a few weeks, time away from home shouldnt mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If youre an active optimist who doesnt second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development