Host/Hostess - All Day Dining Restaurant

Job Description

POSITION SUMMARYProcess allpaymentmethods in accordancewithAccountingproceduresandpolicies. Follow property control audit standardsandcashhandling procedures(e.g.,blinddrops). Obtainassignedbankandensure accuracy ofcontractedmonies,obtainingchangerequiredforexpectedbusinesslevel,andkeepingbank secure at alltimes.Countbank at end ofshift,complete designatedcashierreports,resolveany discrepancies, dropoffreceipts,andsecurebank.Transport bank to/from assignedworkstation.Setupandorganizecashierworkstationwith designatedsupplies,forms,andresourcematerialsandmaintaincleanlinessof workstation at alltimes.Completeopening dutiesincludingsettingupnecessarysuppliesandtools,includingbank,andensuring everything isinworkingorder. SCOPE/ BUSINESS CONTEXT AFullTimepositionbasedat JWMarriottMarquisDubai. CANDIDATEPROFILEExperience:

• Minimumof 2-year experienceofasimilarpositionwithinafivestarhotel

Skillsand Knowledge

• Minimumlifting20lbs.
• Abilitytoverballycommunicateeffectivelywithguestsand co-workers.
• Pushing,pulling,bending,stooping,upwardreaching
• Exposuretocleaningchemicals
• Prolongedperiodsofstandingand/orwalking

EducationorCertification

• HighSchoolDiplomaorequivalent

SPECIFICDUTIES Thefollowingarespecificresponsibilitiesandcontributionscriticaltothesuccessfulperformanceoftheposition:

• Assignstationstoserversandotherrestaurantpersonnelassignsidework.
• ConductMenuClass.
• Receiveandseatguestsfollowingarotationofstations.
• Ensureassignedsideworkiscompleted.
• EnsureP.O.S.equipmentissetproperlyandisingoodworkingorder.
• Eachassociateisexpectedtocarryout,withintheircapabilities,allreasonablerequestsbymanagement.

OTHERSafetyandSecurity

• Reportworkrelatedaccidents,orotherinjuriesimmediatelyuponoccurrencetomanager/supervisor.
• Followcompanyanddepartmentsafetyandsecuritypoliciesand procedurestoensureaclean,safe,andsecureenvironment.
• NotifyLossPrevention/Securityofanyguestreportsoftheft.

Policies andProcedures

• Followcompany,hoteland departmentpoliciesandprocedures.
• FollowsMarriottInternationalHotelsLimitedRegionalOfficepoliciesand procedures
• Protecttheprivacyand securityofguestsand coworkers.
• Maintainconfidentialityofproprietarymaterialsandinformation.
• Ensureuniform,nametags, andpersonalappearance areclean,hygienic,professionalandincompliancewith companypoliciesand procedures.
• Protectcompanytools,equipment,machines,orotherassetsinaccordancewith companypoliciesandprocedures.
• PerformotherreasonablejobdutiesasrequestedbySupervisorsandManagement.
• Workinghours asrequiredtodoyourjob butnormallynotlessthan48hoursperweek.

GuestRelations

• Activelylistenand respondpositivelytoguestquestions,concerns,andrequestsusingbrandorpropertyspecificprocess (e.g., LEARN, JWSymphonyofService)toresolveissues,delight,andbuildtrust.
• Assistotheremployeestoensurepropercoverage andpromptguestservice.
• Anticipateguestsserviceneeds,includingaskingquestionsofgueststobetterunderstandtheirneeds andwatching/listeningtoguestpreferences andactingonthemwheneverpossible.
• Addressguestsserviceneedsinaprofessional,positive,andtimelymanner.
• Engageguestsinconversationregardingtheirstay,propertyservices,and areaattractions/offerings.
• Thankguestswithgenuineappreciationandprovidea fondfarewell.
• Welcomeandacknowledgeeach andeveryguestwith a smile, eyecontact,and afriendlyverbalgreeting,usingtheguestsnamewhenpossible.
• Supplyguests/residentswithdirectionsandinformationregardingproperty amenities,services,and hoursofoperation,andlocalareasofinterestandactivities.

Communication

• Answertelephonesusingappropriateetiquetteincludingansweringthephonewithin3 rings,answeringwithasmileinonesvoice,usingthecallers name,transferringcallstoappropriate person/department,requestingpermissionbeforeplacingthecalleronhold,taking andrelayingmessages,andallowingthecallertoendthecall.
• Speaktoguests and co-workersusingclear,appropriateandprofessionallanguage.
• Talkwith andlistentootheremployeestoeffectivelyexchangeinformation.

WorkingwithOthers

• Supportallco-workersandtreatthemwithdignityandrespect.
• Handlesensitiveissueswithemployeesand/orguestswithtact,respect,diplomacy,andconfidentiality.Developandmaintainpositiveandproductiveworkingrelationshipswith otheremployeesand departments.
• Partnerwithandassistotherstopromote anenvironmentofteamworkandachievecommongoals.

QualityAssurance/QualityImprovement

• Complywithqualityassuranceexpectationsand standards,e.g.GuestVoiceandJWMarriottBrandStandardAudit.

PhysicalTasks

• Enterandlocatework-relatedinformationusingcomputersand/orpointofsalesystems.
• Stand,sit,orwalkforanextendedperiodoftimeorforanentireworkshift.
• Readandvisuallyverifyinformationinavarietyof formats(e.g., small print).
• Move,lift,carry,push,pull,andplaceobjectsweighinglessthanorequalto10poundswithoutassistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

Keyskills :

About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development