| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
As a Guest Service Agent, you will be the first point of contact for our international guests, ensuring they receive a warm welcome and personalized service throughout their stay. Your ability to communicate fluently in Russian and English will enhance the guest experience and support our diverse clientele.Key Responsibilities:?Greet and assist guests with check-in, check-out, and other front desk services.?Provide information about hotel facilities, promotions, and local attractions.?Handle guest inquiries, special requests, and complaints with professionalism and efficiency.Process reservations, payments, and billing accurately.?Maintain a high level of guest satisfaction by delivering personalized and attentive service.Collaborate with other departments to ensure seamless guest experiences.?Follow hotel policies and procedures to uphold service quality and security standards.Requirements:?Previous experience as a Guest Service Agent or Front Desk Associate in a hotel setting.?Fluency in Russian and English is mandatory; additional languages are an advantage.?Strong communication and customer service skills.?Proficiency in hotel management software (e.g., Opera) is preferred.?Professional appearance and a welcoming attitude.?Ability to multitask and remain calm under pressure.?Flexibility to work shifts, including weekends and holidays.You will be redirected to the company website to apply for this position
Keyskills :
Guest service Customer Service
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