| Job Location | United Arab Emirates, Dubai |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality / Restaurant |
| Functional Area | Not Mentioned |
Company DescriptionPeople who love their job put their all into it and arent interested in the norm. Thats just how we are: different, eye-catching and perhaps a little crazy. And we do everything we can to ensure it stays that way - with unconventional added extras and a stimulating environment where our colleagues enjoy their work and are able to achieve their full potential.One Centrals new living room is here. Relaxed, fun and packed full of things to do. Overlooking the Museum of the Future, near Dubai International Financial Centre, the hotel boasts 434 rooms and suites in addition to flexible events and co-working space. A total of five characterful restaurants and bars take guests on a culinary trip around the world.This is how you make our hotel something special ...- Ownership of 25hours things shop and establish it as a key revenue center for the hotel- Adopt a guest-oriented approach and be the main point of contact for guests during their stay- Engage with guests on a daily basis and be an ambassador of the 25hours brand concept by putting forward all concepts and aspects of the hotel- Acting as an ambassador for all guest complaints- Liaising with People & Culture for team member guest services relevant trainings Focus on partnerships with companies that are with the 25hours brand and create a positive vibe around the hotel.- Co-manage Front Desk, Operator, Concierge day to day tasks and provide all required assistance.- Maintain a healthy Social Media score and ensure all constructive feedbacks are investigated.- Handle and respond to customer complaints and feedback according to Company standards, cooperating with all the required stakeholders for their effective resolution and management.QualificationsYour experience and personality are that certain something ...- Previous experience in an operational management position of a hotel- Passionate and optimistic leader with a collaborative management style/ self-motivated.- Ability to motivate colleagues and guide their development- Strong communication and problem-solving skills to resolve guest complaits- Excellent interpersonal skills such as empathy and tolerance with a commitment to high ethical standards and a diverse workplace- Highly self-motivated as role is 100% guest facing with main vicinity covering lobby areaResults oriented and decisive, with the ability to evaluate different business considerations
Keyskills :
Leadership Operational Management Interpersonal Skills communication Problem-solving
Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.
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