Guest Relations Hostess

Job Description

Company DescriptionThis is a new kind of hospitality, grounded in the spirit of discovery, the fantasy of nightlife and the adventure of connection. Hyde is more than a brand, its a state of mind.THE HYDE DUBAIHyde Hotels, Resorts & Residences, part of the world-leading Accor group, is the first Hyde hotel outside of the United States, Hyde Dubai Business Bay, in close proximity to the iconic Burj Khalifa directly fronting the Business Bay canal and promenade.The 276-rooms, all with balconies, is a mix of gracious standard rooms and luxurious suites with views of the Dubai Canal, the Dubai skyline and the iconic Burj Khalifa - the tallest building in the world.Hyde Hotel Dubaifeatures three incredible culinary experiences including the Mediterranean concept,CleoMediterr neo, contemporary Japanese fromKatsuya, hand-crafted burgers fromHudson Tavern. Also on the property is The Perq, a coffee concept, a lobby lounge, andHydepool & lounge as well asa spa, male/female salon, fitness center, a swimming pool and retail area. The hotels public areas, guestrooms and Cleo are designed by Ciarmoli Queda Studio. Katsuya, Hudson Tavern and Hyde pool and lounge are designed by Tristan Plessis Studio.The PositionTo oversee and direct all aspects of Guest Relations to maximize guest satisfaction.KEY ROLES & RESPONSIBILITIES

• Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
• Ensure all members consistently receive all benefits, and repeat guests and other VIPs receive special recognition and service
• Meet and greet VIP guests personally
• Liaise closely with Concierge for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
• Prepare compendiums prior guest arrival and check-into system if necessary
• Maintain close contact with Concierge for new arrivals and departures
• Update and maintain repeat guest history system
• Promote Inter-Hotel sales and in-house facilities
• Send prepared welcome cards and amenities to room prior to guest arrival
• Attend to special requests by guests
• Handle guest complaints and refer them as necessary, follow up on corrective action
• Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
• Prepare requisitions for amenities on a timely basis
• Participate in regular meetings for all Guest Relations team members and Butlers staff to facilitate communications and smooth operations
• Adhere to OH&S policies and procedures
• Performs related duties and special projects assigned

• Strong written and verbal communication skills in English
• Able to develop rapport with colleagues and management staff
• Ability to work cohesively with co-workers as part of a multi-cultural team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with guests and patrons
• Able to exercise good judgment with difficult guests

• Degree from School for Tourism & Hotel Management

• Minimum 2 years Guest Relations experience preferably in a four or five-star hotel

Keyskills :

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.