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Guest Relations Agent

0.00 to 2.00 Years   United Arab Emirates, Dubai   16 Nov, 2023
Mandarin Oriental Hotel Group
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

The Guest Relations Agent will meet and exceed guest expectations by providing efficient and courteous Guest Relations service in accordance with Legendary Quality Experiences. The Guest Relations Agent will meet, greet and escort all VIP guests and will ensure a smooth arrival and a fond farewell. It is the mission and intent of this position that the incumbent will keep the guests perspective in mind at all times and carry out the mission of the Rooms Division.Responsibilities

  • Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.
  • Help the Guest Relations Manager to meet and greet guests.
  • Prepare the Daily Communication Form.
  • Handle amenity requests and other guest relations programmes
  • Run and Participate in the VIPs meeting.
  • Assists the Front Office during need periods.
  • Handles guests complaints.
  • Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.
  • Establish individual guests preferences and provide the service accordingly.
  • Check and update arrival and departure reports for a better handling and anticipation of guest needs.
  • Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.
  • Attend to specific guests requests ensuring efficient and proactive service.

Keyskills :
Front Office Guest Relations Housekeeping Concierge

About Company

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