| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management |
| Functional Area | Not Mentioned |
Job Purpose:To create a unique point of contact for our guests, prior, during and after their stay; ensure that all preferences and requests are anticipated and met; offer undivided attention to all guests visiting Paramount Hotel and build lasting relationships by following our core valuesComprehensive knowledge of the Hotel, including all departments, services and outletsPrepare welcome letters for all arriving guests, provide a warm welcome and offer assistance to all guests entering the hotelEnsure the lobby is clean, the furniture and newspapers look presentable at all timesConduct hotel tours every time it is requiredAssist reception with arrival welcome amenities (wet towels, welcome drink) for checking in guests and ensure cold and warm towels are always available, as per the number of arrivalsPrepare departure letters and deliver one day prior to check out dateCheck the arrivals detailed report for the following day and day after to highlight special requestsPrepare special occasion cards (i.e. Birthday, Anniversary, Honeymoon) and deliver to the respective roomsCheck guests profile and identify repeat guests and prepare next day’s VIP arrival listCheck inspected rooms prior to arrival and ensure they are set up according to guest preferencesRaise purchase orders and requisition for guest supplies and office supplies and keep track of pending orders and monthly requisition costsUpsell hotel facilities and conduct hotel tours every time it is requiredCheck and action traces in Opera on arrival and departure as well as setting traces sensibly at all times and Update guest preferences and guest feedback in profile notesPerform any related duties and special projects as requested by ManagementQualification and Experiences:Essential:Minimum of 2 years’ experience in aReceptionist/Guest Service position at Front Stage, preferably in an international five star hotel with more than 500 roomsCollege Degree or Diploma in HospitalityManagement or equivalentHigh level of verbal and written EnglishDesirable:Preferably additional language (Arabic, Russian, French, Spanish, Italian, German)Knowledge of Microsoft Office applicationsKnowledge of OPERA PMS or similar software
Keyskills :
Guest Relations Customer Service
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