Global Digital Strategy & Operations Director

Job Description

We help the world run betterOur company culture is focused on helping our employees enable innovation by building breakthroughs together. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.Apply now! About the team:The Digital customer segment is one of the most important growth engines for SAP - one that has consistently been growing at double digit growth.To capitalize SAPs market potential, we formed a new Global Digital organization to focus on scaling our reach and support to customers in cross-segment leveraging digital modalities in revamped Digital Hubs around the world.The SAP Digital Strategy and Operations team is responsible for setting the global strategy for the Digital organization, designing and driving strategic growth programs, ensuring business operational excellence and managing the SAP Digital communication strategy.To support our ambitious growth plans and drive data-informed decision-making, theGlobal Digital Strategy & Operations Directoris responsible for supporting the Strategy and Operations function to harmonize and centralize regional SAP Digital Hubs performance metrics and analytics. The role plays a pivotal role in accelerating revenue-generating decisions through data insights and recommendations.Key Responsibilities & Tasks Global Digital Strategy & Operations Director:

• Strategy Design: Identifies opportunities to accelerate top line growth and improve digital processes to optimize SAP Digitals Go-To-Market strategy (e.g., building of business cases and capacity simulations / ROI assessments, identification of best practices across regions)
• Strategy Execution: Designs and manages strategic growth programs with executives and senior leadership to help advance organizational strategic goals and objectives (e.g., transformation program execution from the global perspective across all Regions and Market Units)
• Strategic Analytics: Develops and implements a comprehensive analytics strategy aligned with SAP Digitalsmandate and growth ambition to guide strategic planning and operational decision-making in close collaboration with the regional SAP Digital Hub leaders and the Customer Success Revenue Operations Organization (e.g., analysis from multiple sources such as internal systems, market trends, customer behavior, and industry benchmarks)
• Performance Framework Development: Establishes and maintains performance tracking systems to monitor and report on KPIs regularly. Provides real-time performance updates to the leadership teams, identifying trends, areas of improvement, solution recommendations and potential risks (e.g., identification and definition of key performance indicators to measure business success and performance at various levels, proactive identification of solutions to address regional SAP Digital Hubs performance measurement inconsistencies)
• Stakeholder Communication: Acts as a bridge between operational and business stakeholders, facilitating effective communication and ensuring alignment between business goals and reporting systems. To ensure relevant parties are informed, engaged, and aligned continuously.

Business Areas of Focus:

• Area 1: Generate compelling business strategies and best practices in collaboration with Global Digital and Regional Hub teams and pursue innovative opportunities. Support the teams in sourcing, managing, and implementing new Business Development, Demand Management, and Sales Enablement and Execution practices
• Area 2: Contribute to the development and refinement of SAPs Digital strategy. Support the process of management and corporate decision-making to ensure the organization maximizes its short-, medium-, and long-term profitability and cost-to-serve. Provide senior level leadership with innovative business development strategies and business plans for execution through the SAP Digital Hubs and Global Digital Demand functions
• Area 3: Liaise with Global Digital Leadership Team on the implementation of operational plans. Develop, review, and report on Digital Hub strategy ensuring strategic objectives are well understood and executed by the team. Support and influence (directly and indirectly) to identify, evaluate and execute on important investment opportunities.

Experience & Educational Requirements

• 8+ years experience in management consulting, investment banking, and enterprise software
• Professional experience working with international / global teams

• Analytical, conceptual, methodological, and other core management consulting skills
• Ability to create and articulate a strategy for a consulting business and the perseverance to execute it
• Conversational fluency in English a prerequisite, any other language an asset
• Bachelors and Masters degree, preferably in Business Administration, Data Science, Business Analytics, Economics, or a related field. MBAand PhD degrees are an advantage

We build breakthroughs togetherSAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.We win with inclusionSAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [Confidential Information] For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the . Specific conditions may apply for roles in Vocational Training.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. Successful candidates might be required to undergo a background verification with an external vendor.Requisition ID: 380621 | Work Area: Sales Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

Keyskills :
Enterprise Software Investment Banking Sales Enablement Management Consulting business development inclusion Analytics Background Verification Demand Management Erp Software business cases global teams Health personal development Operational

About Company

Hybris (stylized as hybris) is a German company that sells enterprise omnichannel and product content management (PCM) software. It is a subsidiary of SAP SE.
Hybris was founded in Zug, Switzerland, in 1997 by Carsten Thoma, Moritz Zimmermann, Klaas Hermanns, Christian Flaccus and Andreas Bucksteeg. It subsequently moved its headquarters to Munich, Germany.
In 2011 private equity firm HGGC acquired a majority stake in Hybris and merged Canadian software company iCongo into Hybris.
SAP SE acquired Hybris on 1 August 2013 for $1.5 billion.In 2018, Hybris was integrated into the SAP Customer Experience division.
Hybris customers have included General Electric, ABB, West Marine, COS, Thomson Reuters, 3M, Toys "R" Us, P&G, Levi's, Nikon and Johnson & Johnson.