Food Safety Support

Job Description

POSITION SUMMARYA food safety supporter has an essential role within the food safety team and the culinary team as a whole with the main responsibility in ensuring that the implemented Food Safety Management System is followed in all aspects, focusing on monitoring and verification of the same, from the receiving of food to serving of food to guests. Advising food handlers on the proper food handling practices, conduct daily checks on CCPs and CPs and ensure tracking and reporting of any kind of complaints related to food safety. SCOPE / BUSINESS CONTEXT

• A Full Time position based at JW Marriott Marquis Dubai.
• Number of Direct Reports - 0
• Titles of Direct Reports - n/a

CANDIDATE PROFILE Experience:

• At least 3 years of related work experience

Skills and Knowledge

• Must possess the ability to analyze challenges and be able to correct them. Computer skills are a must and candidate must possess good English skills in written and speaking. Knowledge of the Dubai Food Code is of an advantage.

Education or Certification

• Technical, Trade, or Vocational School Degree

SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position:

• Assist the Director of Food Safety & Environmental Services and Asst. Food Safety manager in preparing trainings, information boards and monthly newsletters or any other kinds of posters etc. requested.
• To determine on daily walk throughs non compliances, report through the correct channels and to check if standards set and given by Marriott Global Food Safety are followed, based on the 43 point checklist.
• Ensure that Brand Standards are met on a daily basis and know them, as well as the Dubai Food Code.
• As cleanliness and disinfection is crucial to be effective, the same must be checked on daily and communicated to the stewarding department.
• Conducts regular inspections of all food handling areas, bars, pantries, rooms amenities, staff locker rooms, behavior of staff which may be a potential food safety issue, assures compliance with sanitation standards and discusses observations with staff concerned and / or with departmental heads / supervisors for action.
• Ensure sick food handlers especially kitchen staff & food and beverage staff are not preparing or handling food or serving food.
• Inspects, analyzes and identifies food safety risks in purchasing, receiving, storage and preparation of food and beverage
• Monthly food sampling.
• Support in the data collection and recording of guest and supplier complaints.
• Conduct trial runs as and when scheduled and/or needed.
• Conduct administrative duties as and when required.
• Provide feedback to the Asst. manager and Dir. FS & ES on all matters relating to day-to-day hygiene and food safety and long term hygiene issues.
• Follow appropriate personal hygiene procedures to ensure food served to guests is safe for consumption, including disinfecting hands prior to handling food and wearing hat/hairnet and proper footwear.
• Follow and ensure compliance with food safety and handling policies and procedures, such as product rotation, First In-First Out (FIFO) dating, labeling, cleaning, and organizing coolers/freezers/storage areas and Cold Chain compliance, across all food-related departments and areas.
• Check kitchen logs for food safety program compliance (e.g., A1, A2, A3 etc.).
• Maintain up-to-date knowledge of company Food Safety Programs within assigned area of responsibility, as well as Dubai Municipality standards.
• Follow guidelines and checklists related to PIC (Person in charge)
• Support initiatives related to food safety.
• Report any guest complaints or other issues related to food safety to the Dir. FS & ES or asst. food safety manager.
• Check and ensure the correctness of the temperature of appliances and food using thermostats and thermometers, including monitoring freezer systems, such as fans, drains, and doors, for proper operation, and report issues or problems to facility management.

OTHERSafety and Security

• Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
• Notify Loss Prevention/Security of any guest reports of theft.

Policies and Procedures

• Follow company, hotel and department policies and procedures.
• Follows Marriott International Hotels Limited Regional Office policies and procedures

• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors and Management.
• Working hours as required to do your job but normally not less than 48 hours per week.

Guest Relations

• Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust.
• Assist other employees to ensure proper coverage and prompt guest service.
• Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
• Address guests service needs in a professional, positive, and timely manner.
• Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• Thank guests with genuine appreciation and provide a fond farewell.
• Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible.
• Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Communication

• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Speak to guests and co-workers using clear, appropriate and professional language.
• Talk with and listen to other employees to effectively exchange information.

Working with Others

• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments.
• Partner with and assist others to promote an environment of teamwork and achieve common goals.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit.

Physical Tasks

• Enter and locate work-related information using computers and/or point of sale systems.
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Read and visually verify information in a variety of formats (e.g., small print).
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development