Famp;B Social Media a Digital Marketing Assistant Japanese

Job Description

JOB SUMMARY The candidate will be overseeing the planning and coordinating of scheduled social media posts, along with social media engagement while verifying and overseeing accuracy and consistency of content that is communicated on social and digital platforms. The candidate will also be active in day to operations with being present at Food & Beverage activations with the purpose of capturing content for further social media marketing use in Food & Beverage. SCOPE / BUSINESS CONTEXT .A Full Time position based at JW Marriott Marquis Dubai. .Number of Direct Reports - 0 .Titles of Direct Reports - N/A CANDIDATE PROFILE Experience: .Previously experience in a similar role in a 5 star hotel. .Minimum 2 years experience in the Sales and Marketing, Digital Marketing or related professional area .Experience of selling in GCC countries essential. .Marriott sales experience is desirable but not essential Skills and Knowledge .Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). .Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. .Reading Comprehension - Understanding written sentences and paragraphs in work related documents. .Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems. .Digital Marketing knowledge - Basic understanding of relevant digital marketing tools and channels, experience in Google Analytics, SEO, SEM and Social Media Analytics tools .Creative skills - adept creative skills, shows a passion for and interest in social media and creative content development SPECIFIC DUTIES The following are specific responsibilities and contributions critical to the successful performance of the position: The following are specific responsibilities and contributions critical to the successful performance of the position: .Meeting the Needs of Key Stakeholders - Understanding and meeting the needs of key stakeholders (owners, corporate, guests, etc.) .Organizing, Planning, and Prioritizing Work - Developing specific goals and plans to prioritize, organize, and accomplish your work. .Interacting with Computers - Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. .Manage and monitor digital creative assets (rich media content, email templates, etc) in a file management system that is accessible by all stakeholders. .Manages all Social Media Accounts, responsible for monthly content calendars for each outlet. .Content creation, organises and leads social media content photoshoots and content creation. .Manage the processes necessary to consistently deliver email campaigns of the highest quality, setup and broadcast via the email marketing tool and Social Media channels. .Ensures digital standards conformity when building creative digital assets and social media content .Ensures cross-browser compatibility of all digital creative assets and performs regular auditing on site. .Act as an online brand guardian, represents brand protection and growth across all Social Media Channels .Creative content creator - Lead innovative and creative strategies and campaigns across all social media channels .Prepares Monthly Social Media reports and analyses performance .Social Media engagement - daily engagement on all Social Media Channels, monitoring guest generated content and responding appropriately to all guest interaction, comments and feedback. .Completes competitor analysis and research to keep up to date with developments and competitor activity using this to regularly refresh and innovate Social Media strategy and Content. .Communicate internally campaign initiatives and analytics/results. .Create Offer briefs for all promotional activities when required .Liaises with the Marketing Manager on day to day tasks .Creates mood boards and shoot schedules, coordinates with relevant stakeholders and prepared detailed internal communications to manage and run social media content shoots. .Assists in managing external agencies and internal associates to achieve all project deadlines. .Communicate internally campaign initiatives and analytics/results. Use data management tools available for reporting to track and share results of communications. .Measure the impact of specific digital and Social Media creative via analytics to determine effectiveness and ROI. .Lead and strategize special campaigns with a focus on social media and emerging technologies .Maintains website content and updates website with new promotions in order to generate additional revenue. .Manage the direct marketing and communication plan, including: Idea conception, creating content, design and execution for all mail, email, web, social media appeals .Manage external vendor relationships and negotiate work contracts and fees, ensuring deadlines and quality work product is met OTHERSafety and Security .Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor. .Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. .Notify Loss Prevention/Security of any guest reports of theft. Policies and Procedures .Follow company, hotel and department policies and procedures. .Follows Marriott International Hotels Limited Regional Office policies and procedures .Protect the privacy and security of guests and coworkers. .Maintain confidentiality of proprietary materials and information. .Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. .Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. .Perform other reasonable job duties as requested by Supervisors and Management. .Working hours as required to do your job but normally not less than 48 hours per week. Guest Relations .Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, JW Symphony of Service) to resolve issues, delight, and build trust. .Assist other employees to ensure proper coverage and prompt guest service. .Anticipate guests service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. .Address guests service needs in a professional, positive, and timely manner. .Engage guests in conversation regarding their stay, property services, and area attractions/offerings. .Thank guests with genuine appreciation and provide a fond farewell. .Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guests name when possible. .Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Communication .Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in ones voice, using the callers name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call. .Speak to guests and co-workers using clear, appropriate and professional language. .Talk with and listen to other employees to effectively exchange information. Working with Others .Support all co-workers and treat them with dignity and respect. .Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality. Develop and maintain positive and productive working relationships with other employees and departments. .Partner with and assist others to promote an environment of teamwork and achieve common goals. Quality Assurance/Quality Improvement .Comply with quality assurance expectations and standards, e.g. GuestVoice and JW Marriott Brand Standard Audit. Physical Tasks .Enter and locate work-related information using computers and/or point of sale systems. .Stand, sit, or walk for an extended period of time or for an entire work shift. .Read and visually verify information in a variety of formats (e.g., small print). .Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.

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About Company

Marriott Hotels & Resorts is Marriott Internationals brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development