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Customer Success Sales Representative

0.00 to 2.00 Years   United Arab Emirates, Dubai   11 Mar, 2024
Propchain
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryReal Estate
Functional AreaNot Mentioned

Job Description

Customer Success Sales Representative:At Prop.com, were all about delivering continuous value to our customers through long-term commitments. Our priority is to ensure a seamless and comprehensive experience across the entire customer journey. Thats why were looking for a hands-on Customer Success Manager who is committed to contributing to our growth through effective sales strategies.Description of the role:As a Customer Success Sales Representative, you will play a pivotal role in encouraging users to fully utilize our platform and guiding them through onboarding. This dynamic role requires a strong affinity for sales and holds a proactive posture towards user experience. You are also expected to proactively suggest enhancements while maintaining a customer-centric approach.Responsibilities include:

  • Calling users to encourage them to explore and utilize the platforms investment opportunities and guide them as they are onboarding.
  • Continuously follow up on leads to maximize conversion rates.
  • Knows how to use the right tone of voice and sales guidelines to engage users, ensuring they utilize the platform to the fullest.
  • Strong affinity for sales.
  • Being comfortable by talking to users via various communication channels, phone calls, emails, etc.
  • Adopt a hands-on posture for problem-solving, continuous improvement, and troubleshooting uncommon customer issues.
  • Report critical issues promptly to the management team and provide feedback to the addressed area on customer issues and platform improvements.
  • Adapt to changing customer needs and industry trends.
  • Ensure high customer satisfaction levels by meeting the expected targets, such as Conversion Rate, CSAT and SLAs.
  • What are we looking for
    • Residing in Dubai and being available to work from the office are essential for this role.
    • Exhibits excellent English communication skills, both written and verbal, to ensure clear and effective interaction with users.
    • Possesses hands-on experience in sales, preferably within the fintech industry or Real Estate.
    • Demonstrates a proactive attitude and flexibility in work hours to deliver top-notch customer experiences and meet scheduling needs effectively.
    • Maintains a customer-obsession posture, prioritizing customer satisfaction and going the extra mile to address their needs.
    • Adapts to changing work environments and collaborates effectively with cross-functional teams.
    If this sounds like you, lets meet and join forces to shape exceptional journeys, redefining the future of customer delight together!Thank you for applying! Were currently reviewing applications and will be in touch soon if youre selected to move forward. If you dont hear from us, it may mean this role isnt the best fit for your qualifications at this time. But please keep an eye on our future openings! Thanks again for considering us, and best of luck in your job search!

    Keyskills :
    Customer Success communication fintech Sales

    About Company

    Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.

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