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Customer service representative - Dubai Government

0.00 to 2.00 Years   United Arab Emirates, Dubai   02 Feb, 2024
Talent Pal
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

  • Direct the cases which do not meet foundation requirements to the relevant community agencies
  • Assess cases which are of higher priority and consequently prepare an agenda to handle their needs
  • Respond to all incoming calls on the hotline both during office hours and during the designated out of office hours
  • Provide necessary information and clarification to all inquiries throughout the interaction with the case
  • Transfer calls to the relevant
Qualifications
  • High school certificate
  • Prior experience in working in hotlines or call centers
  • Previous experience in working with multi-disciplinary teams and cultures
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Keyskills :
Call Centers

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