| Job Location | United Arab Emirates |
| Education | Higher Secondary School & Equivalent; ITI / Vocational; Diploma |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
What You’ll Be Doing– Customer Interaction: Handle inquiries, bookings, and quotes through phone and online channels. Proactively keep customers updated on the progress of their cargo– Problem Solving: Investigate and resolve issues, escalate where required, and support corrective actions– Reporting & Data: Input, validate, and prepare accurate reports and data analysis for process improvement– Team Collaboration: Work closely with internal teams, vendors, and customers to ensure smooth processes– Compliance: Ensure all activities meet company procedures, relevant regulations, and deadlines– Communication: Support process changes by preparing job aids, procedures, and delivering on-the-job training where neededWhat We’re Looking For:– Secondary education or equivalent– Good communication and computer skills– Strong problem-solving and decision-making abilities– Customer-oriented mindset with a focus on service excellence– Willingness to work rotational shifts (24/7 coverage) including weekends and nights from our office at DWC and report physically on-site.– Experience in Cargo, Freight forwarding or Logistics is advantageousWhy Join:At SolitAir, you will be part of a collaborative, professional team where your contributions directly impact operational excellence. This is your chance to grow with a company that values dedication, integrity, and innovation.
Keyskills :
Customer Service Good communication skills
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