hireejobsgulf
Register for Job

Customer Service Ambassador

0.00 to 2.00 Years   United Arab Emirates, Dubai   29 Nov, 2023
Planet
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther
Functional AreaNot Mentioned

Job Description

Department: Middle East Retail RefundingEmployment Type: Permanent - Full TimeLocation: DubaiReporting To: Mahmoud HefnyDescriptionThe role will be to welcome our international customers at our validation points to validate their tax refund or assist in the validation of their tax refund .You will be the customers final touchpoint within the country and will represent our company to the highest standard. You will provide a seamless customer experience, your enthusiasm and your ability to listen to the needs of the customer will allow you to thrive in the world of luxury.Key Responsibilities

  • Smile, meet, greet and welcome our international customers on first contact
  • Provide professional and customer-focused service to our customers.
  • Accompany tourists to the check-in area to ensure products purchased by the tourists are exported.
  • Bid farewell after dropping customers off at Check in
  • Support in managing the queue and assist/guide passengers to use the kiosks.
  • Maintain up-to-date knowledge of the basic processes of UAE tax refund scheme.
  • Demonstrate a complete understanding of Planets policies, procedures, and service standards.
  • Communicating and coordinating with colleagues as necessary.
  • Respond promptly to customer inquiries and guide customers through the Refund Scheme appropriately.
  • Encourage customers to provide feedback on Planet and its services through various tools such as Google, CX Surveys etc.
Skills, Knowledge & ExpertisePrevious customer service experienceHigh degree of energy, motivation, initiative & driveCustomer service orientated with good communication & interpersonal skillsCommitted team playerExcellent communication and people management skillsLanguage skills - Languages preferred: Arabic, English, Russian, French, Hindi

Keyskills :
customer service People Management Skills Interpersonal Skills language skills communication

About Company

Cresco Holding Ltd

APPLY NOW

Related Jobs

© 2023 HireeJobsGulf All Rights Reserved