| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Key Performance Areas (KPAs) & Principal Accountabilities:Lead and manage a team of customer care executives to achieve exceptional customer satisfaction and loyalty.Develop, implement, and monitor customer care strategies, policies, automation, and procedures.Complaint Closure at Stores, Voice, E-Mails, and Social media as per SLA.100% Closure of Consumer Complaints logged with respective Economic Departments Ministry of Economy - UAE to avoid finesQueue Management System: Maintain Average served time for walk-in customers at the Customer Care deskCustomer Care Location Ageing Stock Monitoring and ReconciliationCarry-In Warranty Repair performance Service Level TAT: For Hardware/software issues and spare partsConduct regular coaching, training, and performance evaluations to ensure customer care executives have the necessary skills and knowledge.Develop and manage key performance indicators (KPIs) to measure customer care team performance.ISO Compliance - as per Audit rating (SOP Compliance Store)Requirements:Experience (Yrs & Field): 8-10 years of handling Customer careEducational Qualification GraduateProfessional Certifications Diploma in Hospitality - preferableSkills & Abilities Communication Skills, Customer Servicing skills, Listening skills, Problem solving skillsYou will be redirected to the company website to apply for this position
Keyskills :
Customer Care Good communication skills
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