| Job Location | United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
WE’RE HIRING: Client Service / Customer Service Location: Dubai, UAE Immediate Joining PreferredJob Title: Client Service / Customer ServiceRole Summary:We are seeking a dynamic and detail-oriented Client Service to lead client communications and manage end-to-end event planning. This role demands a proactive, solution-driven professional who can ensure exceptional client experiences while successfully executing high-profile events in the UAE.Key Responsibilities:Client Relationship Management•Act as the primary liaison between the agency and assigned clients.•Understand each client’s objectives, requirements, and budgets.•Collaborate with the Proposal Manager to craft tailored presentations and proposals.•Set clear expectations and deliver consistently on client goals.Event Planning & Execution•Lead internal coordination with operations, marketing, logistics, and creative teams.•Develop and manage project timelines, deliverables, and event budgets.•Oversee venue sourcing, production, catering, AV setup, and transportation.•Ensure seamless on-ground execution, from setup to event closure.•Proactively identify and mitigate potential event risks.Vendor Management•Source, negotiate, and manage event vendors and suppliers.•Ensure all vendors meet quality and budget expectations.•Maintain professional and effective relationships with external partners.Communication & Reporting•Maintain transparent and consistent communication with clients throughout the project.•Prepare and deliver post-event analysis, feedback reports, and future recommendations.•Keep detailed records of each project’s specifications and client interactions.Problem Solving & Decision Making•Resolve on-site issues efficiently and calmly.•Make well-informed, time-sensitive decisions to ensure client satisfaction and event success.Qualifications:•Bachelor’s degree in Event Management, Hospitality, Marketing, or related field.•Minimum 3–5 years of experience in event management and client servicing.•Strong knowledge of the UAE events industry and vendor landscape.•Excellent verbal and written communication skills.•Fluency in English is a must; Arabic proficiency is an advantage.•Confident in presentations, proposals, and high-pressure situations.•Skilled in multitasking, problem-solving, and managing competing priorities.•Familiarity with event management tools/software.•UAE driving license is a plus.
Keyskills :
Excellent Communication Skills Active Listening
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