Client Relationship Management -Team Leader

Job Description

Marsh is seeking candidates for the following position in Vancouver, Calgary, Montreal, and Toronto: Team Leader - Client Service - Corporate/Global Risk ManagementWhat can you expect

• A collaborative and challenging role where you learn new skills whist encouraging your team to do the same
• Act as the first point of contact for the team regarding processing and technical workflow questions.
• Oversee day-to-day activities of the Client Service Team and align capacity with incoming account work (manage workload balancing).
• Develop strong relationships with corresponding Client Executive teams across the business and work in partnership with business groups supported by the Client Service Team to deliver operational excellence.
• Orientation of the team to a sales centric approach to service with a focus on how the client service team can help maximize sales and growth through a client facing approach.

What is in it for you

• A foot in the door at a Fortune 500 company. This role will expose you to many areas of the company, senior leaders, and various aspects of Commercial Insurance that will allow you to expand your network, gain valuable knowledge and, and enhance your skills.
• Benefits like Medical, Dental, Vision, STD/LTD and Life Insurance, a pension plan and vacation time, Employee Stock Purchase program, and Tuition Reimbursement.
• Culture of internal mobility, diversity, inclusion, and collaboration in a relaxed environment with a casual dress code.
• A company-wide emphasis on Corporate Social Responsibility. All colleagues receive 8 hours of paid time off for volunteering with the option to join our organized group activities.
• Opportunities to get involved with resource groups, guest speaker lectures, career development events, volunteering, social activities, and more.
• Flexible work opportunities to ensure a healthy work/life balance.

We will count on you to:Big Picture:

• Champion a How can I help attitude within the team create an engaging environment for the team through mentorship and knowledge sharing
• Foster a healthy relationship with change while backing the strategic goals of the business by supporting team members though organizational transformations
• Engage team in continuous improvement initiatives to enhance client (internal & external) experience
• Provide input and support to Leadership and team on all workflow and centralized team matters

Day to Day:

• Oversee day to day operational activity of the team, managing and prioritizing own and team workload to maintain service standards and high quality outcomes
• Attend to people management functions for your team including goal setting, performance planning and reviews and HR functions are required
• Ensure strong and clear communication channels exist between your team, other CR leads and other client facing teams
• Proactively supervise team performance to achieve quality, compliance and productivity in keeping with KPIs
• Encourage the team to come forward with questions, challenges and proposed solutions to ensure resources are used to their full potential
• Resolve or escalate workflow issues or functional challenges for the team as they arise
• Provide feedback and advice to the Manager for purposes of development and continuous team improvement
• Act as a mentor to ensure the team has a working knowledge of systems and processes within the CR team
• Work with the Manager and technical resource to participate in interviews and onboarding of new team members

What you need to have:

• Relevant college/university degree or equivalent experience
• 5 - 7 years total work experience with 5+ years in insurance or financial services
• A strong working knowledge of Marsh systems and workflows
• Proactive personality with the ability to look at problems from different perspectives
• Demonstrated ability to breakdown complex information into manageable pieces
• Strong leadership qualities
• Strong problem solving capabilities
• Clear and concise oral and written communication skills
• Excellent organization skills - able to own and prioritize work to meet deadlines
• Excellent interpersonal skills - able to work within a team(s)
• Comfortable and experienced workingwith technology (solutions)
• Proficient in Microsoft Office tools (or equivalent) - Outlook, Word and Excel
• Insurance technical knowledge
• Insurance market, client servicing and processing skills related to area of expertise
• Certificates or licenses as required by jurisdiction

What makes you stand out: is the worlds leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $20 billion and 83,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: , , , and . Follow Marsh on Twitter and , or subscribe to .Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individuals particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact .

Keyskills :
Data DrivenPerformanceWork ExperienceFinancial ServicesAdvisoryOrganizationInterpersonalProactiveOperational ExcellencePeople ManagementRelationshipclient facingPotentialInitiativesCollaborativePlanningDevelopmentEncouragingCompliance

About Company

Marsh & McLennan Companies, Inc., doing business as Marsh McLennan, is a global professional services firm, headquartered in New York City with businesses in insurance brokerage, risk management, reinsurance services, talent management, investment advisory, and management consulting. Marsh McLennan ranked #212 on the 2018 Fortune 500 ranking, the companys 24th year on the annual Fortune list, and #458 on the 2017 Forbes Global 2000 List.