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CARGO CUSTOMER SERVICE SUPERVISOR- UAE Nationals only

3.00 to 5.00 Years   United Arab Emirates, Dubai   13 Dec, 2023
Emirates
Job LocationUnited Arab Emirates, Dubai
EducationNot Mentioned
SalaryNot Mentioned
IndustryAirlines / Aviation / Aerospace
Functional AreaNot Mentioned

Job Description

Job PurposeOversee customer facing operations and deployment of resources at the import and export counter and express counter to ensure that the departments objectives are fulfilled, whilst meeting the requirements of customers in line with our `delivered as promised strategy.Job Outline:

  • Motivate and direct a team to ensure that the highest standard of customer service is provided to our varied customers including freight forwarders, cargo agents, integrators and shippers and ensure the efficient delivery of all cargo in line with the `delivered as promised framework.
  • Participate in the development of the team on a shift through coaching and on job training to achieve optimum productivity and high levels of customer satisfaction.
  • Track performance against KPIs and assist in the analysis of data to identify market and product challenges and training deficiencies and recommend solutions.
  • Liaise with the sales and operational team in the provision of data and information which may facilitate sales leads or improvements in operational processes.
  • Investigate customer complaints and responds to customer in a manner which restores and maintains customer goodwill.
  • Communicate with external and internal customers and suppliers to deliver professional services and products which conform to policies, procedures and regulations to achieve service excellence.
  • Co-ordinate the reservation of space for cargo consignments to ensure optimum utilisation of space/weight to maximise revenue.
  • Update, monitor and track shipments through SkyChain in a prompt manner, ensuring data accuracy so that we can measure `delivery as promised.
Qualifications & ExperienceLogistics/Cargo.Other : 5+ Years12 Years schooling or equivalent : Experience in airfreight and cargo handling with at least 3 years in a supervisory position with experience of leading a teamKnowledge/skills: Knowledge of cargo tariffs, IATA regulations, SkyCargo systems, policies and procedures, import and export rules and regulations.Trained in advanced cargo acceptance handling, advanced cargo tariff, dangerous goods acceptance, special load handling.Effective communication skills (written and oral).Excellent IT skills.A demonstrated ability to motivate people.Salary & BenefitsJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on whats it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.

Keyskills :
Import Policies Procedures It Skills Communication Skills

About Company

the Emirates Group employs over 103,363 staff from more than 160 nationalities. The Emirates Group’s extensive and diverse international portfolio includes the world’s largest international airline, Emirates, and one of the largest combined air services provider in the world, dnata. For the year financial year ending 2017-18, the Emirates Group posted a profit of AED 4.1 billion (US$ 1.1 billion).

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