| Job Location | United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Job Summary:Seeking a highly motivated and customer-oriented Call Center Agent to handle inbound and outbound calls, service requests, and queries from clients and internal teams. The role requires strong communication, multitasking, and problem-solving skills to ensure a high level of customer satisfaction and operational efficiency.Key Responsibilities:-Answer incoming calls professionally and respond to customer inquiries.-Log service requests and complaints accurately into the CAFM system or internal database.-Follow up on service requests and ensure timely resolution and closure.-Coordinate with maintenance/technical teams for timely dispatch and job execution.-Handle emergency calls and escalate issues to relevant departments or supervisors.-Provide clients with accurate information on services, work progress, and timelines.-Maintain a record of all customer interactions and transactions.-Follow communication “scripts” when handling different topics.-Update client records and ensure data accuracy.-Perform quality checks on completed jobs and customer satisfaction feedback.Qualifications and Skills:-High School Diploma or Bachelor’s Degree in any field.-Proven experience in a call center or customer service environment (preferred in facility management or services industry).-Excellent verbal and written communication skills in English and Arabic-Proficient in MS Office and CAFM or ticketing systems.-Strong organizational and multitasking abilities.-Ability to work under pressure and meet deadlines.-Shift flexibility, including weekends and holidays, if required.
Keyskills :
Call Center Good communication skills
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