Bell Captain

Job Description

Company DescriptionOne of the best-known Swiss brands in the world, Swisstel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swisstel gives its guests peace of mind to explore the world, discover lifes true rewards and embrace opportunities to live it well. The Swisstel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swisstel The Bosphorus in Istanbul, Swisstel The Stamford in Singapore and Swisstel Krasnye Holmy in Moscow. Swisstel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the citys favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest malls in the world, the iconic Burj Khalifa and within a few minutes drive to Dubai International Financial Centre and World Trade Centre with its many exhibition halls. The unique urban-style feel and ambiance at Swissotel Al Murooj Dubai cleverly combines hotel and apartment style accommodation, arranged around a central leisure complex. Quality in service is demonstrated through the warmth, diligence and entrepreneurial mind-set of its team, ensuring individual guest needs are anticipated and exceeded, that every detail has been thought of and executed in advance.Bell CaptainAs a Bell Captain you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience.

• Maintain a good working relationship with all Front Office employees and ensure guests are greeted upon arrival in a professional and friendly manner and offer assistance at all times
• Maintain a good working relationship within department
• Maintain an awareness of guest profiles through the Opera guest profile system
• Supervise the activities of the Bellmen, ensuring that the guest luggage is carried from arrival point to room and from room to departure point on checkout
• Handle all messages, mails and packages for guests and employees, ensuring they are delivered at the appropriate time and stored if necessary in a systematic and efficient way
• Establish and control the duty roster in accordance with business needs
• Maintain an up to date knowledge of the hotel services and communicate this to subordinates so they can supply information and respond to guest queries.
• Handling guest transport and admin transport requirements
• As a in charge of the department, take the responsibility of deliver the best services to the guest

• Minimum 1-2 years experience in a similar role in a 5 star hotel.
• Strong interpersonal and problem solving abilities.
• Fluency in English additional languages are a plus.

• Dynamic working environment.
• Defined development career path.
• Friendly and supportive team

• Employee benefit card offering discounted Accor rates worldwide
• Learning programs through our academies
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our corporate social responsibility activities like Planet 21

Keyskills :
english Problem Solving Interpersonal

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.