Bartender/ress

Job Description

Company DescriptionWhy work for Accor We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESSThe Role:

• Behaves and acts in an exemplary fashion, embodying the brand mindset.
• Welcomes guests, handles the sale and provision of all bar services available
• Mix drinks, cocktails and other bar beverages as ordered and in compliance with hotel standard drink recipes.
• Prepare alcohol or non-alcohol beverages.
• Service Wine and Beer to guests.
• Arrange bottles and glasses to make attractive displays.
• Assess customers needs and preferences and make recommendations
• Ability to Sell or influence others for up selling and suggestive selling.
• Provide recommendations and suggestions to guest for choosing Drinks and Snacks.
• Serve customers in a friendly and helpful manner.
• Keep the bar counter and work area neat and clean at all times.
• Provide guidance to guests on resort activities, dining options and general resort and Regional information.
• Determine when a customer has had too much alcohol and if required refusing any further serving on a polite way.
• Demonstrate a thorough knowledge of food and beverage products, menus and Promotions
• Ensure bar always will remain clean and tidy during the service and after the service.
• Clear ashtrays as and when required.
• Wash glassware and utensils after each use.
• Maintain a clean working area by sweeping, vacuuming, dusting, cleaning of glass doors and windows, etc. if required.
• Perform physical activities such as lifting and stooping.
• Collect payment for drinks served and balance all receipts.
• Prepare inventory or purchase requisitions as needed to replenish supplies.
• Ensure that the assigned bar area is fully equipped with tools and products needed for Mixing beverages and serving guests.

Planning & Organizing:

• Is familiar with all the hotels services and informs guests about them
• Increases bar revenue through additional sales techniques
• Knows all the bar and menu products (preparation instructions)
• Ensures equipment remains in good condition
• Organising work to suit fluctuations in numbers

Operations:

• Manages the stocks and setup for the bar in line with brand standards
• Applies the procedures for opening and closing a point of sale
• Provides a friendly and personal welcome for guests and is constantly attentive to their needs
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Takes orders, serves guests and handles cash operations
• May have to serve guests located outside the bar, maintains excellent relations with colleagues, particularly with departments close to the bar (restaurant, lobby etc)
• Promotes the bars special offers, cocktails and full range of products
• Helps meet the departments targets by following the preparation instructions to the letter and using the right doses, by avoiding waste and loss of merchandise and by respecting the hotels procedures and internal audit processes
• Helps manage stocks and inventories
• Manages invoicing and cash operations for the services sold
• Is responsible for the bars cash holdings

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Knowledge in using Micros / POS system
• Experience in the hotel industry of at least 2-3years
• Strong interpersonal and problem solving abilities
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively and collaboratively as part of a team

Additional InformationExperience is an asset. Fluency in English additional languages are a plus.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Keyskills :
Team Micros Problem Solving Interpersonal

About Company

Accor S.A. is a French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties. It is the largest hospitality company in Europe, and the sixth largest hospitality company worldwide. Accor operates in 5,300 locations in over 110 countries.