Aftersales Planning Manager | Al Futtaim Automotive | Global Aftersales

Job Description

Job Requisition ID: 155720 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview Of The Role:The role will be part of the Aftersales Distributor Business Planning Department. The business planning function is responsible for mid-term and annual plan including strategic actions required to achieve the organization goal. The role will support the growth agenda through data analysis for risk & opportunities, look for opportunities to improve the value chain and engage with stakeholders to deliver the results. The annual budget, forecast analysis, Adhoc analysis, IT projects, principal data reporting, campaign management with marketing, monitoring, and improving customer inflow, and enrichment of data quality are key responsibilities to deliver. What You Will Do

• Develop & monitor mid-term and annual business plan including track of all required KPIs for Financial, Operational and Customer areas.
• Monitor monthly business performance by KPI and highlight risk and opportunities
• KPI analysis to identify areas of improvement and drive actions with relevant stake holders
• Development & implementation of annual aftersales marketing campaign calendar for the target segment
• Delivery of VIN visits as per plan through efficient stakeholder management with Marketing, CRM Dept and Call Center
• Manage aftersales packages in system including new package introduction and modifications. To work closely with Pricing department.
• Project management for all IT related projects. Key point of contact to work the IT department on any new or existing system enhancement.
• Develop annual plan and keep progress track including monthly reporting within timeline with the Principal.
• HR - Employee engagement. Managing and motivating my team and developing their skills so that we can achieve top results
• Drive recall campaign performance with Warranty and Branch team
• Brief branch associates on marketing campaign mechanisms and offer required support to achieve the goal
• Work with retention team to launch the retention products in the network (SMC, Extended Warranty etc)

Required Skills To Be Successful

• Business analytical and Data management skills
• Annual Budgeting, forecasting and Adhoc analysis
• Operate SAP system and experience of Microsoft tools
• Ability to lead projects and manage stakeholders.

About The TeamThe role will report to Aftersales Brand Lead and closely work with busy automotive aftersales team. What Equips You For The Role

• Degree in Business management or IT or Finance.
• At least 5 years of experience in a similar job profile preferably from Automotive or retail industry

About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Keyskills :
Data Management Microsoft Tools Project management Sap System Stakeholder Management

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.