ACES Specialist - AE AMZL ACES

Job Description

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.To continue to drive process excellence within our Last mile Delivery business, we are currently looking for a ACES Specialist.As an ACES (Amazon Customer Excellence Systems) Team Lead, you will drive process standardization on AE LM operations. As a member of the ACES team itself, you will contribute to the optimization of the delivery stations operations, providing station with sufficient knowledge and appropriate tools to improve performance.Your goal is to lead LM productivity agenda by solving complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. Creating effective communication plans to provide visibility to all impacted teams of the organization will help you to enable overall process alignment.Key job responsibilitiesOn-ground ACES POC & firsthand contact for station management regarding process improvements and benchmarking, you will work on effective change processes and contribute to network standardization via best practice sharing. You are in charge of monitoring the logistics and delivery success through set in station and on road performance indicators. In this position, you are a key driver for successful order execution thus positively influence our customer satisfaction.- Contribute to deep dive & understand obstacles to improve OTR (on the road) productivity metrics like SPR (Shipments per route) & DPPH (Delivered per payed hour)-Contribute to deep dive & understand obstacles to improve UTR (under the roof) productivity as TPH (throughput per hour) & ToT (Time off task) Compliance- Deployment & audit of New/Existing Process Standards and upgrades within the delivery station partnering with station management and several stakeholders- Support development and continuous piloting of process improvements and ongoing benchmarking initiatives- Contribute to audit initiatives and support results-driven action planning.- Lead and design process governance for Delivery associates working hours and head room utilization. This role will be based in the delivery stations. You are willing to work in non-traditional shift patterns which include nights.We are open to hiring candidates to work out of one of the following locations:Dubai, AREBASIC QUALIFICATIONS - - Experienced in Distribution and/or Fulfillment processes, ideally in fast-paced industrial, logistics or production environment.- - Proven analysis and problem-solving skills.- - You feel responsible for the quality of your work whilst striving for steady excellence and optimization- - Fluent in English- - High level of written, verbal and interpersonal skills- - Work a flexible schedule & work area, including nightsPREFERRED QUALIFICATIONS - Basic understanding of Lean methodology- - Analytical skills (able to identify problem root cause, predict issues by looking at data and Key Performance Indicators)- - Orientation towards detail and precision- - Ability to deep dive in operations process and develop ideas for process challenges- - Capable of working the entire MS Office suite, especially Excel- - Proactive problem solving and hands on approach- - Ability to learn new skills and information and adapt to changes and deliver results, whilst working in a fast-paced environment

Keyskills :
Ms Office Excel KPI Production Benchmarking lean methodology Problem Solving Distribution Process Improvements logistics Industrial root cause action planning

About Company

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.