Transmit Teleperformance and our client values in every interaction.
Handle and carefully respond to all customer inquiries before, during and after their buying cycle by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
Provide excellent customer support through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience.
Work with confidential customer information and treat it sensitively.
Use software to source and input customer data accurately as related to the inquiry.
Manage large amounts of inbound and outbound calls in a timely manner
Follow communication ?scripts? when handling different topics
Identify customers? needs, clarify information, research every issue and provide solutions and/or alternatives
