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Customer Service Representative

0.00 to 20.00 Years   Umm al Hamam al Gharbi Riyadh, Saudi Arabia   22 Jun, 2024
Majorel KSA
1 Jobs Openings
Job LocationUmm al Hamam al Gharbi Riyadh, Saudi Arabia
EducationNot Mentioned
Salary$4,000 - $5,000
IndustryTelecommunications
Functional AreaNot Mentioned

Job Description

A Customer Service Representative is responsible for providing exceptional customer service and support to customers. They will serve as the main point of contact for customers, assisting them with inquiries, resolving issues, and ensuring customer satisfaction. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.Responsibilities:

  1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner
  2. Assist customers with product information, pricing, and order status
  3. Resolve customer complaints or issues by investigating the cause, identifying possible solutions, and implementing resolutions
  4. Escalate complex or unresolved issues to the appropriate department or supervisor
  5. Keep accurate records of customer interactions and transactions
  6. Process returns, exchanges, and refunds according to company policies
  7. Provide feedback and suggestions to improve customer satisfaction and operational efficiency
  8. Stay updated on product knowledge, company policies, and industry trends
  9. Collaborate with cross-functional teams to ensure customer needs are met
  10. Adhere to company guidelines and standards for customer service excellence
Preferred Candidate:
  1. Prior experience in a customer service role
  2. Excellent verbal and written communication skills in English and Arabic
  3. Strong problem-solving and decision-making abilities
  4. Ability to handle difficult customers and resolve conflicts
  5. Empathy and patience when dealing with customer inquiries or complaints
  6. Attention to detail and accuracy in data entry and record-keeping
  7. Ability to multitask and prioritize tasks in a fast-paced environment
  8. Proficient in using customer service software and CRM systems
  9. Flexibility to work in shifts, including weekends and public holidays
  10. Positive attitude and a willingness to learn and adapt

Keyskills :

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