| Job Location | UAE - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Hotels / Hospitality |
| Functional Area | Not Mentioned |
Your day to dayJoin us as Guest Services Manager! For this vital role, we're looking for someone to be involved in leading the hotel team to deliver exceptional guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel. You'll respond to guest needs and resolve any issues that may arise; supervise, direct and support all Front Office colleagues and other areas of the hotel during peak periods or as required. In addition, you will perform on the job training and coaching to ensure all colleagues are capable of delivering the InterContinental standards for long and short term guests; ensures standards and procedure are in place to guarantee all IHG Rewards members and Ambassador members, long term guests and other VIPs receive special attention and recognition. You will meet and greet all V.I.P. and long term guests to ensure that their rooms are inspected and prepared prior to arrival, driving the welcome/farewell interviews. Drives the enrolment of IHG Rewards and Ambassador Members. Proactively looks for ways of providing better service and to exceed guest expectations. When "glitches" occur, ownership is taken to implement service recovery and to ensure action is taken to address the issue in question to prevent its reoccurrence. You will attend Quality Continuous Improvement meetings and set up the action plan based on the trends and results of the internal auditsWhat we need from youIdeally, you'll have a minimum 7 years' experience in a hotel front office department with a minimum 3 years' experience as duty manager or front office leader with a hands on style, who understands and can deliver on the expectations of luxury from a guest perspective and demonstrated financial results within similar size hotel operation. You'll have excellent customer relations, problem solving and time management skills, have a working knowledge of hotel property management systems such as Opera and an understanding of point of sales systems such as Micros. A passion for delivering superior results. Preferred candidates will be able to demonstrate a proven track record of results achieved, creativity and the implementation of new practices.
Keyskills :
Guest Services Manager
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