| Job Location | UAE - United Arab Emirates |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
JOB OBJECTIVE:Act as the primary point of contact for agents and Business Units for conducting Training and development programs of Money for internal & external agent partners by developing skills and enhancing productivity by using the most appropriate training methodology in achieving the organizational goals.Description:Operational Activities? Design, develop and deliver Product, Process and Behavioural / Soft Skills trainings to all Internal Stakeholders and agent partners.? Develop Effective Trainings / Training Management System which can provide information about Trainings on-the-go.? Develop framework to measure, gauge and improve Training Effectiveness? Develop and enhance the training tools, process manuals as and when required. Adopt new methodologies for training including online as well as web-ex etc.? Design content that is required for online trainings and demo? Up-skill and remain knowledgeable of Money?s products, processes, current services offerings and current industry policies and practices.? Impart induction training to new inductees on the various policies and procedures.? Liaise with Internal Stakeholders and Agent Partners to conduct re-training on a timely basis.? Prepare and schedule the training calendar for the respective regions in accordance to agent partners? Manage training Unit to achieve business continuity and domain expansion.? Tracking, measuring and reporting performance of Training Team? Study and identify the process change / Enhancement in the System or process and submit to Head - Operations for Feasibility.Reporting? Ensure all activity reports are shared to the Head ? Operations, GHQ on a weekly basis.
Keyskills :
Training Operations Product trainer Assistant Manager
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