Fraud Operations Analyst

Job Description

The Fraud Operations Analyst is expected to adhere to numerous platform-wide Key Performance Indicators (KPIs) to ensure decisions are made balancing factors such as risk tolerance and customer experience.This role requires rotating shifts with possible weekend and public holiday work and strong English fluent speaking, written and reading skills.Key responsibilities:

• Handle sensitive customer data while adhering to strict security and privacy rules.
• Identify, analyze fraudulent transactions patterns, apply business knowledge and use of various validation tools to make accurate accept/reject decisions on client transactions.
• Increase the efficiency in our operations and identify proactively subsequent bad behaviours.
• Adhere to platform KPIs related to accuracy, decision time, and productivity.
• Propose preventative measures, process enhancements, and improved tool functionality.
• When required, develop documentation, coordinate and implement guidelines, train and help colleagues with new tools onboarding.

Behaviour and characteristics:

• Must have the highest regard for the privacy and security of the data our customers have entrusted to us and the promises Client has made to them.
• Ability to comfortably perform recurring tasks.
• Self-motivated and open-minded Exceptional team player with strong communication and interpersonal skills.
• Strong commitment to client obsession and client support.
• Adept at working with multiple stakeholders to drive desired outcomes.
• Meticulous, able to multi-task with an eye for detail with an analytical mindset.
• Must be resilient to stress and versatile enough to transition between competing tasks and priorities with high frequency.
• Insatiable curiosity to find the truth, with a desire to proactively uncover new fraud patterns.
• Willingness to raise awareness of patterns, including presentations.
• Obsession with making things right for customers.
• Proficient spoken English.
• Ability to speak proficiently in at least one non-English language.
• Ability to make decisions with speed and confidence.
• Desire to contribute to a world-class team on a world-class platform for a world-class company.
• Thrive in fast-paced and changing environments.
• Appetite for new ideas and developing automation solutions.

People managementThe job holder has no people management responsibility. However, he/she is expected to consult, train and advise the colleagues in matters regarding work-related duties and performance for their function. Working closely with the current team is crucial to the success of this candidate.Budget controlThe job holder has no budgetary responsibility.TravelTravel will not be required.

Keyskills :