Head of Office - Deir Zour, Northeast Syria

Job Description

TEAM MANAGEMENT? Undertake strategic recruitment that will support the safe and sustainable entry of MC into DeZ? Provide leadership to the team working in the area of operation, exemplifying the Mercy Corps ethos and collaborative working? Work with MC Safety & Security team to collaborate on operational and programmatic plans such that they are grounded in sound analysis and backed by appropriate, feasible mitigation measures.? Identify learning and development needs for program staff. Bring human resource/staff management issues to Area Director and HR Manager for decisions and lead the capacity building of the newly recruited DeZ team, prioritizing key skills as identified? Ensure that all teams work plans, procurement plans and movement plans are coordinated for maximum efficiency in the use of resources, including financial, human and assets.? Support all teams to ensure adherence to Mercy Corps policies and procedures in finance, procurement, logistics, HR, safety & security and program minimum standards.? Through collaboration with the respective Program Managers, ensure effective weekly, monthly and quarterly planning.? Conduct regular monitoring visits to field activities, debriefing with teams afterwards to discuss feedback, challenges and additional need for support? Assist team members with information, tools and resources to improve performance & reach objectives.? Create and sustain a work environment of mutual respect where team members strive to achieve excellence.OFFICE MANAGEMENT? Lead the set up (either directly or through remote oversight) of the DeZ office (and guesthouse if applicable)? Ensure the smooth flow of daily administrative, program support and operations work of the DeZ team? Support & oversee the daily office and program activities (either directly or remotely) coordinate activities and needs with program managers; this includes but is not limited to regular updates and close coordination from the Programs teams on any field related activities, external as well as internal challenges while setting clear expectations and action points required from both parties.? Report regularly on operational activities and security situation to Area Director/Area Director of Operations/Safety & Security team as per determined communication schedule.? Conduct himself/herself both professionally and personally in such a manner as to bring credit to Mercy Corps and to not jeopardize its humanitarian mission.? Other duties as assigned by the supervisor.FINANCE & COMPLIANCE MANAGEMENT? Ensure compliance with Mercy Corps and donor regulations.? The Head of Office will have the authority to approve the daily expenses as per Approval Authority Matrix.? Immediately report (perceived or proven) instances of fraud, waste, abuse and diversion to the Area Director or Integrity TeamGRANT MANAGEMENT? Oversee support components of DEZ focussed grants, and work with finance, Programs, Ops, Grants and Mercy Corps NES support services team to ensure the DEZ programs meets all objectives in accordance with Mercy Corps Program Management guidelines? Contribute to reporting and proposal development for all DEZ grants and activities? Within Mercy Corps authority matrix and matrix reporting lines the candidate will manage DEZ program budgets and contribute to decisions around the allocation of resourcesPERSONAL LEADERSHIP? Consistently demonstrate flexibility, resilience and ability to maintain positive relationships and composure, even under difficult circumstances.? Maintain high ethical standards and treat people with respect and dignity.? Demonstrate an awareness of his/her own strengths and development needs.INFLUENCE & REPRESENTATION? Liaise with donors (particularly on active DEZ grants and activities), and be able to represent the context and programs at a high-level, ensuring all key stakeholders are updated and abreast of all developments? Identify, build and manage collaborative partnerships with key stakeholders in the areas of operation? In collaboration with the Hasakeh Head of Office, act as the main liaison with officials, local partners and other stakeholders, develop and nurture internal and external relationships and networks to ensure optimum communication and program success;? Establish and maintain good relationships with Local Authorities as needed.? Communicate effectively to ensure overall project targets and donor obligations are met.? Represent Mercy Corps, at local government, partner and other meetings.? Maintain a strong network of NGOs, local civil society leaders and officials.? Proactively participate in relevant informal coordination meetings.? Liaise with international and local NGOs as required.SECURITY? Ensure compliance with security procedures and policies as determined by country leadership.? Proactively ensure that team members operate in a secure environment and are aware of policies.ORGANIZATIONAL LEARNING? As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.ACCOUNTABILITY TO BENEFICIARIES? Mercy Corps team members are expected to support all efforts toward accountability, specificallyto our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.Supervisory ResponsibilityStaff members to be hired for DeZ operations.AccountabilityReports Directly to: Northeast Syria Area DirectorWorks Directly with: Area Director; Area Directors of Programs & Operations; Senior Safety & Security Officer; Finance Manager; Program Managers; PaQ Manager and HR Manager.Knowledge and Experience? BA/BS degree in a relevant field, masters preferred.? Experience in starting up a response, i.e. securing access, securing office and accommodation, assessments, concept notes, hiring of staff, and managing programs and staff in complex post-conflict environments is required.? Excellent analytical and strategic thinking skills and ability to develop short and long term plans and strategies are required.

Keyskills :
Head of Office - Deir Zour Northeast Syria