Program Manager

Job Description

Employment: Full Time DESCRIPTIONYou will play a key role in developing a leadership position for Amazon within MENA, by managing the long-term relationship between Amazon and our 3PL transportation service providers in the UAE. In this context, you will be dealing on a regular basis with our carriers and internal stakeholders, which is why you will need to like the exposure and negotiations.You will also be accountable for dealing with challenging operations issues that will require a deep analysis of our distribution network, and you will have the ability to implement solutions that will influence the short and long-term operations.Within the Supply Chain and Transportation teams, you will be responsible for driving improvements to complex logistics problems, pursuing strategic initiatives and managing innovative projects across our constantly expanding MENA Fulfillment Network (and dealing with the inevitable challenges that come with continuous, rapid growth).RESPONSIBILITIESExecutes performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive develop improvement plans from itDrives continuous improvement initiatives with carriers, fulfilment centers, and customer service teams to improve customer experience, costs and processesPrepare and lead Ops calls, daily business reviews, WBRs, MBRs, QBRs with our 3PL CarriersAdvises Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions plannedProduces and communicates transport plans/forecasts on a regular basisManages Transportation related escalationsDrives root-cause analysis and the successful implementation of corrective actions with causing parties to improve service or cost, or to resolve a problemDrives innovation by taking ownership of new projects and its operational success REQUIREMENTS: BASIC QUALIFICATIONSA degree in Business, Economics, Logistics, Engineering, Mathematics or similar fieldRelevant experience in Transportation or Supply Chain, preferably in a similar role, within a high-volume logistics, manufacturing or engineering environmentExcellent customer service skills and commercial understandingAbility to drive complex analysis, and making data driven decisionsExcellent written and verbal communication skills.Ability to simplify complex topics for broad audiences.Fluent written and spoken EnglishAbility to handle multiple competing priorities and projects in a fast-paced environmentProficiency in Advanced Excel (Pivot Tables, VLookUps)PREFERRED QUALIFICATIONSMasters level degree or higher preferred.Fluent written and spoken ArabicFamiliarity with operations and supply chain management concepts - forecasting, planning, optimization, logistics - gained through work experience or graduate level education.Advanced SQL

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About Company

Amazon.ae, formerly Souq.com, is an English-Arabic language e-commerce platform, owned by Amazon, Inc. It is the largest e-commerce platform in the Arab world. On March 28, 2017, Amazon.com Inc. confirmed it would be acquiring Souq.com for $580 million. On May 1, 2019, Souq.com became known as Amazon.ae.