Payment Services - Team Leader

Job Description

Employment: Full Time Ensure timely processing and resolution of all queries raised by the end customer.Track closure of all queries and prioritize requests which are being aged in the systemCoordinate and collaborate with other departments/functions to expedite resolution of queriesAdherence to Contractual SLAs/KPIs etcEnsure that day-to-day tasks are completed to agreed deadlines and quality standards/ documented processes and manage day-to-day performanceDevelop a motivated and energetic teamActively ensure implementation of OPEX principles in day-to-day operationsPerform goal setting for direct reports and complete Performance assessment and Development Planning in line with the defined schedulesCommunicate performance and issues with leadershipSummarize findings from daily / weekly activities to communicate with leadershipTake up the weekly dashboard calls with the client and send the MOMs and ensure action agreed in MOMRegular 1 on 1 with the teamEnsure that the agreed reports and dashboard are sent to the client on agreed timelinesConduct daily Huddles to drive productivity and Accuracy for the team.Good communication and interaction with the client in day to day operationsGood team and people handling skillsGood system knowledgeAbility to understand Complex Regulatory and Compliance requirements within the banking spaceGeneral awareness about money laundering trends and terrorism financingKnowledge of sanction or high risk countries, SARs (suspicious activity reports), CTRs (currency transaction reports) etc.Knowledge of high risk countries, businesses, PEPs (politically exposed persons) etc.Perform assignments/deals/tasks of high complexity and resolving queries REQUIREMENTS: Extensive exposure to this skill and related work experiences in Payments.Domain knowledge about SAMA Payment modelModerate exposure to this skill and related work experiences.Can assist other team members with questions and problems related to this skillApplies skill (at basic level to work situations, with some guidance.Applies skill (at advanced level) to work situations with medium complexity, with little or no guidance.May train and/or direct the work of others in application of skill.Regarded as a centre wide resource on this skill.Applies detailed knowledge and skills to complex (or new) work situations in multiple settings.Trains and/or directs work of other in complex facts, methods, and techniques related to the skill.Proficiency with PC/MS Office is essentialStrong interpersonal and communication skills to be effective with Client / Deal Management and team membersGood Analytical skills with Problem solving abilityTeam building skills

Keyskills :

About Company

Saudi Networkers is one of the largest consultancies providing services to ICT, Oil & Energy, Technology, Engineering, Banking, Finance and Healthcare arena across Middle East & Africa, covered by teams, specialized in their assigned industry sector.

Saudi Networkers founded in 2001 and has excelled ever since in providing cost effective solutions to the biggest multinational companies in MEA region with very high standards of quality whilst adhering business ethics and meeting our clients expectations.

Today, SNS Group is one of the leading consultancies, with more than 1700+ employees worldwide, ISO 9001:2008 certified and is highly regarded.