| Job Location | SaudiArabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
Employment: Full Time Manage the IT Help Desk shift schedule and Agents on duty.Monitor the KPIs and recommends/implements any corrective and preventive actions to maintain KPIs within the agreed limits.Ensure that sufficient staff area available to support the work.Monitor the agents activities and performance providing coaching sessions.Attend requested meeting with the clientProvide any requested reports to clientProvide contractors personal attendance control.Handle Compilation of IT Help Desk activity reports.Take action on Urgent and/or High priority tickets, per the Trouble Ticket Management System.Generate daily shift workload and turnover notes.Communicate with Contractor Quality Assurance team to improve overall IT Help Desk operation performance. REQUIREMENTS: Education:Holding Bachelor Degree in Computer Science or Management Information Systems, or related discipline.Experience:Overall 3 years experience in IT Help Desk Industry, of which at least 2 years were specialized as Help Desk Shift Leader or higher.
Keyskills :
We connect the biggest and most respected brands on the planet with their customers.
Teleperformance is a strategic partner to the worlds leading companies, bringing solutions and enhancing customer experience during each interaction.
We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.
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