| Job Location | SaudiArabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.Client DetailsOne of the largest Sovereign Wealth Funds in the worldDescription* Provide IT help desk (L1) services to end users and dispatch IT request/incidents tickets to the relevant department/section and monitor resolution of IT request/incidents* Provide technical assistance and support for incoming queries and incidents related to computer systems, software, and hardware.* Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.* Respond to queries over the phone/email or in person.* Record all information associated with incidents, problems and/or requests in the IT Service Desk ticketing system in an accurate and timely manner.* Following up with end users to ensure full resolution of issues* Ensure Operating System critical updates and security patches, as well as software version updates and patches, are applied on computersJob OfferCompetitve package and opportuntiy to be a part of Vision 2030 REQUIREMENTS: * Minimum 4 years of professional IT experience providing telephone and remote technology support.* Experience resolving standard Windows desktop, Office applications, Emails issues, and basic understanding networking* Experience with ticketing tracking systems and meeting ticket resolution (SLAs)* Experience with desktop support tools (Microsoft SCCMetc.) and the ability to quickly learn new tools and technologies* Experience in Meeting rooms Audio & Video conferencing facilities (Polycom /Skype for Business)* Excellent customer service, written, and verbal communication skills (customer oriented)* Availability to work rotating shifts to include nights, weekends, and holidays to support 7/24/365 to support business operations on an as needed basis.
Keyskills :
Michael Page is one of the worlds leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting
Banking & Financial Services
Procurement
Property & Construction
Engineering & Supply Chain
Oil & Gas Technical and Engineering
Human Resources
Sales
Marketing
Technology
Secretarial
Executive Search
Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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