| Job Location | SaudiArabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
The IT Services Manager will manage the performance of the support teams and ensure that Service Level Agreements are met.Client DetailsTop Tier Semi Government Entity who are working towards the Saudia 2030 Vision.Description* Monitoring requests, incidents and problems.* Develop and implement career plans for Service Desk and Desktop Support staff.* Provide comprehensive ad-hoc and monthly reports on SLAs and KPIs for the entire IT Operations department.* Monitor and manage incoming ticket volumes. Identifying trends and deliver on strategies to reduce overall ticket volumes.Job Offer* Competitive Salary and Bonus Structure REQUIREMENTS: * 4-10 years of experience within IT Support Services* ITIL Certified* Ability to influence, motivate and guide teams and individuals.* Strong mentoring/coaching skills.* Strong interpersonal skills* Is flexible in a rapidly changing environment.* A strong focus on customer services.
Keyskills :
Michael Page is one of the worlds leading professional recruitment consultancies, specializing in the placement of candidates in permanent, contract, temporary and interim positions with clients around the world.
The Group has operations in the UK, Continental Europe, Asia-Pacific and the Americas. In the Middle East we focus on the areas of:
Finance & Accounting
Banking & Financial Services
Procurement
Property & Construction
Engineering & Supply Chain
Oil & Gas Technical and Engineering
Human Resources
Sales
Marketing
Technology
Secretarial
Executive Search
Legal
The Group operates through 161 offices in 33 countries and employs over 5,000 employees worldwide.
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