Hotel Manager

Job Description

At Fairmont Hotels & Resorts, unparalleled service and luxury await guests of Fairmont, our exclusive hotel within a hotel experience. As Hotel Manager, your leadership will foster an engaged team of service professionals who bring our exceptional Fairmont standards to life and turn moments into memories for our guests.Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haraam and the Holy Kaaba. This 76-story hotel, one of the worlds tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project. The Hotel authentic hospitality is seen throughout 858 rooms.Responsibilities:The main responsibilities of the Hotel Manager include, but are not limited to, the following:Manage the cost effective and efficient operation of the Hotel in order to maximize guest satisfaction, employee engagement and satisfactionActively participate in the strategic planning and ongoing development of the hotel, including revenue forecasting, ensuring the delivery of our environment commitments, overseeing the health, safety and security of our guests and colleagues.Lead and support all departments in the achievement of their financial and operational targets via effective organizational development, policy and procedural development, and appropriate colleague training activities, thus ensuring our shareholders receive their return on investment.Clearly demonstrate to guests and colleagues a commitment to service excellence through the effective implementation and delivery of Raffles Hotels & Resorts Core Standards at all times.Foster a winning, solution-oriented work environment, motivating and engaging colleagues to continuously deliver the best possible service to our guests.Hotel Manager needs to ensure compliance with the hotels Annual Budget and Strategic Plan.Ensure that monthly financial outlooks for Rooms and Food & Beverage are on time, on target and accurate.With the respective EC members play a lead role in the management of Rooms and Food & Beverage initiatives.Work closely with the Controller to ensure labor forecasts are completed to company standard and in line with revenue and service expectations.Coordinate the planning and implementation of capital projects.Responsible for guest relations and for handling guest response alerts within the require time lines.Coordinate bi-weekly leadership and weekly divisional meetings.Monitor and act on staffing levels and productivity targets.Create, update and ensure timely awareness of the hotels business continuity plan as well as its emergency and crisis management plans.Plan and coordinate events for various celebrations throughout the year, such as, but not limited to, holiday celebrations, cultural festivals (i.e. Eid Aladha, Eid Al Fetar and National Days)Hotel Manager will direct and oversee the performance of the Director of Rooms, Director of F&B, Spa Director, Director of Engineering and Security Manager.This includes preparing and conducting the annual LEAD review.Co-Chair the Hotels Environmental Committee.Oversees all outside partnership relationships connected with services to the guest or colleaguesFunction as a key member of the hotel Executive Committee and leadership team. REQUIREMENTS: Qualifications:3 years experience as a Division Head, ideally with International Operations experience,Bilingual English and ArabicProven record to coordinate multiple departments to make gains towards targeted GSI, GOP, CES resultsClear working knowledge of budget planning and executionExceptional communication, interpersonal and guest handling skillsAbility to motivate developing leaders to act as entrepreneurs while innovating guest oriented solutions creatively and profitablySelf-confident, proactive, and able to prioritize and make effective decisionsAbility to build strong relationships, interact and influence others at all levels of the organizationComputer literacy a must, with a strong knowledge of Word, Excel, Word, Outlook and PowerPointUniversity/College degree in a related disciplineVisa REQUIREMENTS: Candidate selection will be based on visa availability at Makkah Clock Royal Tower, A Fairmont Hotel. We will assist successful applicants with the visa process and provide flights and accommodationLiving & Working at Fairmont Makkah: Satisfying our Guests is important to us, and we extend these values to our colleagues as well. We offer competitive salaries, top market service charge, gratuities, quality medical benefits and furnished accommodation. It is important to note that there are currently no income taxes in the Saudi Arabia! Makkah Clock Royal Tower-A Fairmont Hotel offers you an unparalleled opportunity to provide top-tier hospitality and spiritual service to visitors of the holiest city in the world for Muslims.Ahlan Wa Sahlan, Welcome to Makkah!Apply Today: Whether youre launching your career or seeking meaningful employment.About Fairmont Hotels & ResortsAt Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. Thats why youll find exceptional work opportunitiesthroughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacificas well as industry-leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like Londons The Savoy, New Yorks The Plaza, and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award-winning Green Partnership program. An exciting future awaits!

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About Company

We are thrilled to embark on an exciting new chapter as Fairmont Hotels & Resorts, and our unrivaled collection of iconic hotels including Fairmont San Francisco, Fairmont The Norfolk, Nairobi, Fairmont Banff Springs, Londons The Savoy and the Fairmont Peace Hotel in Shanghai, join AccorHotels Group, one of the worlds largest global hotel companies. Together, as a global community of hospitality leaders, we remain committed to cultivating a culture in which our colleagues are encouraged to realize their full potential through rewarding experiences and development opportunities. This exciting growth translates into opportunities, not just to better meet the needs of our guests, but opportunities for you to grow your career within our incredible brands around the world!

With our distinctive hotels around the world - and more in development - our global hospitality brand is renowned for its warm, engaging service and unique, culturally rich experiences. Located in some of the worlds most unforgettable destinations, Fairmonts unrivalled collection reflects a sense of heritage, sophistication, and social importance. We are also committed to responsible tourism and are an industry leader in sustainable hotel management with our award-winning Green Partnership Program.

We have a 100 year tradition of delivering excellent service in some of the most iconic properties in the world. Our focus on service begins with selecting talented individuals who embody our Brand Promise: Turning moments into memories for our guests