Head of Operations

Job Description

Employment: Full Time Reporting to the Managing Director, the Head of Operations will be responsible for all operational activities including the recruitment, training, management and deployment of all operational personnel, the operational delivery of bus services, the management of the Operations Control Centre, the management of the Customer Contact Centre and liaison with all external stakeholders impacting upon the companys operational activities.Responsible for all day to day service operational activity, recruitment of operational personnel and training of operational personnelResponsible for all service operating procedures and the Operations Control Centre.To liaise as necessary with RCRC and AT Kearney on all operational issues associated with the Companys Operating Contract with RCRCResponsible for all on street operational control and supervisionTo maintain consistently high levels of staff motivation and engagementTo contribute to the creation of appropriate training and career development programmes for all operational employeesTo proactively increase the level of native Saudi employees in operational rolesTo oversee the development and implementation of health, safety and environmental policies in respect of operational activitiesTo produce an annual budget for all operational activitiesTo deliver high quality, safe and reliable operational standards in line with that budgetTo ensure that all operational activity meets the necessary legal and contractual requirementsTo liaise constructively and proactively with the Head of Engineering to ensure the delivery of a high quality, reliable local bus service in RiyadhTo consistently and actively seek to improve standards of quality, performance and efficiency across all operational aspects of the businessTo contribute, as a member of the PTC Senior Management Team, to the overall profitability, performance and development of PTC.Direct reports to this position will include:Depot Operations ManagersField Service Delivery ManagerTraining and Development ManagerOperations Control Centre Manager REQUIREMENTS: Qualifications:Educated to degree level or equivalentExperience:At least 5 years experience of managing operational bus depots, most recently with an operational staff of 350 +At least 2 years experience of managing a multi depot operation with an operational staff of 1,000 +Held responsibility for industrial relationsHeld responsibility for recruitment, training and development of operations staffHeld responsibility for Health and Safety within an operational environmentHeld responsibility for stakeholder engagementHas experience of budgeting and financial controlPreferred Skills:Excellent English language and communication skills, strong people and interpersonal skills, robust report writer, good planning and management skills, problem solver and strong negotiator, numerate, financially aware and self motivated.Preferred Profile:Leader, team builder, takes responsibility, pragmatic, positive, resilient, energetic and ambitious

Keyskills :

About Company

We operate and maintain urban and intercity transportation systems in 12 countries, on four continents, carrying more than 1.5 billion annual passengers on our networks.

Our parent company, RATP, is the transportation operator for Paris and the surrounding region. It ensures 12 million trips a day on one of the worlds densest and most multi-modal transportation network.

As the worlds fifth-largest transportation company, RATP Group runs and maintains tens of thousands of kilometers of subway, bus, tram, and urban or intercity rail lines around the globe.

Every day we innovate for smarter, more sustainable cities by designing, operating and maintaining networks for the well-being of our passengers. Our key words: passion and determination.