Field Engineer

Job Description

Role Summary:The Field Services Engineer will be responsible for meeting the daily service repair and maintenance needs of the customers equipment and driving customer satisfaction through Service Excellence.Essential Responsibilities:Technical:- Responsible for the full service of machines in specific modalities- Total system level troubleshooting on complex multi-symptom problems- Maintains all models specific to a modality in the assigned area- Acts as a technical expert share his expertise and coach others- Resolves complex technical issues foster knowledge sharing and help others- Explains complex technical issues in a concise wayCustomer satisfaction:- Daily interface with doctors and technicians on equipment status issues- Acts to ensure satisfaction to customersZones:- Participates in sales- Opportunities and assists in Account Sales visits- Helps train others where necessary- Identify Sales opportunities and communicate to account team- Business growth Act as a consultant to the sales and modality specialists in their area of expertiseProductivity:- Recommend and participate in productivity projects aimed at controlling costs and improving the efficiency of the service businessAdministration:- Responsibly completes all administration tasks on time- Ensures the timely completion of FMIs and PMS inspections in their area either by them or other assigned FEs- Installation Plays a leading role in complex and multi functional rooms- Shares best practices- Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy StatementMentoring:- Plays a key role in mentoring and training new field engineers in the team- Quality Specific Goals:- Aware of and comply with the GEHC Quality- Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable- Laws and regulations as they apply to this job type/position- Complete all planned Quality & Compliance training within the defined deadlines- Identify and report any quality or compliance concerns and take immediate corrective action as required- Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization- Identify and report any personal quality or compliance concerns immediately to the Quality Organization- Ensure timely dispatch closure- Ensure completion of all- Field modifications instructions (FMIs) within a prescribed time frame- Participate in continuous improvement activities by identifying and appropriately escalating- Process and product quality gaps, providing solutions when possible REQUIREMENTS: Qualifications/REQUIREMENTS:- Qualified to Degree level or equivalent knowledge or experience- Very advanced technical and analytical skills- 2-3 years Field Services experience on CT and Nuclear Medicine modalityAbout Us:GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients. Learn More About GE HealthcareGE is committed to taking on the worlds toughest challenges. In order to fulfill that promise we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the worlds brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles people like you!

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About Company

GE is a diversified technology, media and financial services company, dedicated to creating products that make life better. From aircraft engines and power generation to financial services, medical imaging, television programming and oil and gas, GE operates in more than 100 countries and employs over 300,000 people worldwide.

GEs Oil & Gas business is a leader in the development and delivery of advanced product and service offerings for the global oil and gas industry. As a consequence of the rapid expansion of its technology base, GEs Oil & Gas is capable of addressing the largest and most complex engineering and application challenges entirely from its own worldwide resources. So whether its the worlds largest LNG compression trains, re-injection of high sulfur gas, enhancing the safety and productivity of the worlds oil and gas pipelines, or equipment for the production of oil and gas from harsh environments, GE is leading the charge.