| Job Location | SaudiArabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
MAIN PURPOSEReporting to the CRM and Ecom Manger, the CRM Executive is responsible for implementing and optimizing the customer database in all Boutiques and multibrand Pos for KSA.Plays a critical role in executing and monitoring clienteling programs, in-boutique activations and ultimately, in developing Client retention, loyalty and engagement strategies on all relevant client touch points.Supports the CRM Manager in delivering reporting and analysis to Retail, Marketing and Communication teamCLIENT DATABASE MANAGEMENTEnsure the implementation and optimization of the customer databaseSupport the implementation and roll-out of CRM Clienteling tools (Sales Force, Booster 2.0) in the region in close collaboration with the Retail department and international HeadquartersImplement the processes to ensure the quality and accuracy of the data collectionDevelop strategy to increase the data capture in all boutiquesSet clear objectives and monitor the results by boutiqueDevelop reporting tools with the main insights (data capture, segmentation, data-base growth)Perform extractions and analysis of client data for multiple purposes: client profiling, campaign targeting, events invitation, product analysisProduce ROI reporting on events, online and offline CRM campaigns
Keyskills :
Quest Search & Selection is a specialist recruitment consultancy with over 20 years experience in sourcing the worlds best candidates for the global Retail, FMCG and Hospitality sectors.
With offices in the UK & Dubai, we have an international presence and a global reach. Our recruiters place candidates locally and internationally for a wide variety of roles focusing on the following areas:
Retail Buying & Merchandising, E-commerce & Digital, Food & Beverage, Hotels, Hospitality & Operations, Retail Stores & Operations, HR & Recruitment, Procurement, Supply Chain & Logistics, Sales & Marketing, Technical and New Product Development.
We work in partnership with our clients who range from famous international brands within the Retail, Restaurant, Hotel and Consumer products space. Our reputation is built on our in-depth understanding of the industry and our consultants skill, knowledge and passion for their sectors.
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