Butler

Job Description

Responsibilities and essential job functions include but are not limited to the following: To consistently provide thoughtful, caring and sincere service.To identify and anticipate Guests needs and ensure personalized service is providedTo provide Food and Beverage Services as requiredTo assist with any plans or arrangements the guest intends to make during their stayTo ensure that all requests from Guests are made possible and are followed up onTo fully understand and have knowledge of all in suite services, technology, amenities, functions & systemsEnsure repeat guests are met and greeted on a daily basis and profiles are updatedEnsure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requestsRespect guest privacy and do not discuss guests private information with colleaguesEnsure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the sameProvide third service to guests by ensuring rooms are tidied up after guests leave roomsProvide prompt laundry service and shoe service, ensuring special preferences of guests are metDemonstrate discretion and courtesy when entering into the private space of guestsTo assist guests regarding hotel facilities in an informative and helpful wayTo follow department policies, procedures and service standardsTo follow all safety policies Other duties as assigned REQUIREMENTS: Qualifications:Previous customer related experience an assetMust possess a professional presentationMust possess outstanding guest services skills and sophisticated verbal and communication skillsComputer literate in Microsoft Window applications an assetStrong interpersonal and problem solving abilitiesHighly responsible & reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively with fellow colleagues as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesPhysical aspects of the position include but are not limited to the following: Frequent standing and walking throughout shiftOccasional kneeling, pushing, pulling, liftingOccasional ascending or descending ladders, stairs and ramps

Keyskills :

About Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making Feel Welcome resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.