Technical Support Engineer | Al Futtaim Automotive | FAMCO

Job Description

Job Requisition ID: 153821Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions automotive, financial services, real estate, retail and healthcare employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organization to continue to grow and expand responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every dayOverview of the role:To manage application & technical in-field support to sales team for new unit sales. In addition, this role will be responsible for timely submission of necessary reports to FAMCO & CE management along with coordination responsibility for site simulation and project study What you will do:

• Technical training for technicians about product technicalities and machines inspection.
• Coordination with Product Manager for required support including but not limited to customer visits, technical submittals, competition offering summary, comparison studies, training arrangements
• Supervising operation & maintenance trainings upon machine delivery at customer site.
• Review & Implementation of MRS (specification) based on conducted competition studies. Communicate all necessary product developments with Sales Team & other stake holders (service, parts) including quotation specs update
• Supporting sales team with customers visits and technical discussion
• Machines configuration testing and competitors side by side testing

Required Skills to be successful:

• Either a diploma or degree in Mechanical Engineering
• Good technical knowledge of Construction Equipment
• Hands on experience in terms of machine operations & application.
• Knowledge of electrical, control & instrumentation systems, diesel engines & electrical motors (variable and fixed speed)
• Good diagnostic capability and PC skills

About the Team:Reporting to the Product Manager and working with a diverse team. What equips you for the role:

• Minimum 1 year experience
• Good communication and interpersonal skills
• Ability to problem solve
• Technical acumen with the ability to learn new products technical changes

About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa. Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the worlds most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM. We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences. We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment. What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.

Keyskills :
Diesel Engines Electrical Control Mechanical Engineering Construction Equipment Pc Skills

About Company

The Al-Futtaim Group is a large conglomerate based in Dubai, United Arab Emirates.As a family-owned business, we take a long-term view in everything we do, because we believe that sustainable success requires uncompromising commitment.
That’s the reason why some of the world’s most admired and innovative brands from the USA, UK, Japan, Sweden, France, Germany and Switzerland – from sectors as diverse with each other as automotive, retail, real estate and finance – trust Al-Futtaim with their own reputation and commercial success since the 1930s.
And through our inherent customer-centric approach and relentless pursuit of perfection, we add significant value – connecting consumers in 20+ markets with these brands in contemporary, powerful, meaningful and emotional ways that create longstanding relationships based on loyalty and mutual trust.