Service Crew

Job Description

JOB DESCRIPTION POSITION OBJECTIVE - The position is responsible for generating sales and deliver customer service at its best. - Support the other operational duties such as housekeeping, visual presentation standards, etc. as assigned by the Store Management Team. Key ResponsibilitiesHospitality and Guest Service- Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room.- Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate.- Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge.- Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You.- Uses proper procedures to ensure the accuracy of every order for every guest.- Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru.- Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs.- Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue.- Listens carefully to guests and apologizes for the experience in the case of a complaint. Store Operations- Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided.- Prepares all products as required, following the order monitor to ensure the accuracy of every order.- Communicates showcase and product needs to ensure proper product availability for guests.- Regularly takes temperatures of the required products and records in the Time & Temperature Log. Policies and Procedures- Participates in and attends all store meetings and other related functions.- Follows all restaurant policies, procedures and standards.- Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the restaurant.- Follows proper hand washing techniques and all sanitation guidelines completes all sanitation tasks as outlined by the Store Manager. Cashiering- Receives payment by cash, credit cards, vouchers or automatic debits.- Issue receipts, refunds, or change to the customers correctly.- Count money in the cash till at the beginning of the shifts to ensure that amount is correct and there is adequate change.- Maintain clean and orderly checkout areas. Health & Safety- Works in compliance with occupational health and safety legislation.- Knows, understands and follows safe work practices and procedures.- Uses or wears personal protective equipment or clothing as required.- Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner.- Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone.

Keyskills :
customer service Cashiering Hospitality Sales

About Company

Since day one, we have relentlessly pursued a better way. Our purpose - to redefine the boundaries of ambition - is the reason we do it. We are global experts in shaping and making the built environment. We support clients at every stage of the property lifecycle, from development and consultancy to construction and operations. You can see our impact everywhere: from skylines that form cities around the world to the infrastructure that communities depend on to live, work and play. Together, it all works towards our vision: leading the way to a more connected, resilient and sustainable world. Today, we remain a privately owned business that has grown organically across five global hubs in Europe, Middle East and North Africa, the Americas, Sub Saharan Africa and Asia Pacific. The driving force behind our success is our people who, with their collective expertise, push us to think differently and bravely lead the way. Our culture respects equality, values diversity and encourages individuality - accepting and appreciating all views and beliefs and providing an environment for ideas to come alive. We welcome everyone who shares the Mace values, regardless of background, culture, disability, ethnicity, gender identity or sexual orientation. Drawing on a broad range of backgrounds, perspectives, experience and expertise to challenge convention is our strength. Its the reason why we continue to grow and its the secret to how weve built some of the worlds most renowned buildings. Should you need to discuss any reasonable adjustments or require guidance about our recruitment process, please contact inclusiverecruitment@macegroup.com to speak to a member of our team.You can read our diversity and inclusion strategy here .