Scheduling Coordinator

Job Description

Scheduling CoordinatorBasic FunctionGreets, register & schedule patients. Handles patient inquiries. Track referrals, no shows, and other statistics for a clinic. Provides general administrative support to physicians, nurses, and allied health staff in the clinic.ScopeUsing the computerized appointment scheduling system, to process patients appointments responsible for registering and scheduling surgical patients in various surgical specialty clinics. Uses the computer to schedule, cancel and reschedule patients. Sets up physician schedule patterns, maintains and modifies them as required. Updates patient no- show status in the computer and maintains patient appointment history. Using physicians messages system responsible for coordinating with the physicians daily. Using Re-Prescribe Medication system responsible for coordinating refills with the physician. Has important public relations responsibility and must be tactful in addressing patients. Must handle a variety of patient requests. Position requires in-house training and experience with complex computer applications. Uses computer to access all JHAH clinics field wide. Uses the computer scheduling system to determine patients eligibility and coordinates correction of errors. Pivotal position in clinic office, it is through this position that patients access the medical services where the necessary associated administrative and clerical services are initiated and accomplished. Supervision is minimal, only problems of unusual nature are referred to Supervisors. Attendance at workstation is continuous due to uninterrupted work request and demand, absence only for very necessary and justifiable needs.Principal ContactsInternal: Clinic supervisor/manager, Supervisor of Access Services (Call Center), charge nurse, senior physician and with patients of diverse nationalities in the JHAH population of 360,000. Frequent contact with physicians and nurses assigned to clinic for purpose of rendering care to patients. Occasional contact is required with the chief of service (division head) and/or the Administrator.External: Patients and their family members.Principal Duties

1. Use the electronic appointment scheduling system to schedule, cancel and reschedule patients. Sets up physician schedule patterns, maintains and modifies them as required.
2. Attends appointment scheduling booking function using the Electronic Health Care appointment scheduling system in reception desks.
3. Perform all activities and tasks which are relevant to and are the result of performing the clinic scheduling function.
4. Maintain a smooth flow of patients during check-in and follow ups.
5. Provide efficient and effective service to patients, creating a favorable impression in the minds of patients coming to the clinic.
6. Coordinate with other clinics to obtain patient appointments from other clinic receptionist such as medical and surgical specialists at Dhahran Health Center.
7. Coordinate and ensures the availability of patient records for their appointments. Processes patients out of the waiting list and assigns actual appointments with physicians as required.
8. Receive prescription refill requests from patients, coordinate availability of record, routes file to physician, receives prescription or instructions from physician, contacts patient and conveys instructions.
9. Update patient no show status and maintains patient appointment history. Contact patients who missed their appointments when there is an extreme need to be seen by their physicians.
10. Report and consults with chiefs of services on schedule changes requested by individual physicians, records for no shows, tracks missing records, and maintains clinic visits and other statistics.
11. At the direction of the physician, call the patients who are found with any test abnormality by procedures or results and the no show patients who need urgent examination by the physician.
12. Perform other clerical duties inherent to ensure efficient clinic operations and a patient centered experience.
13. Processes patients admission in the EMS/ UCU and enters the patients diagnostic result in the Health Care System during discharge.
14. Performs other miscellaneous related duties as requested.

EducationBachelors of Business Administration or related field is required.ExperienceMinimum10 years experience in medical/healthcare organization.Certifications/Other requirements as applicable

• A good Knowledge of Oral and written English and Arabic.
• Maintains good public relations and customer services oriented attitude.
• Willing to work shift pattern or overtime as required.

Keyskills :
customer services Administrative Support Computer Applications Arabic Public Relations

About Company

one of the world’s largest energy companies – have led the way in our respective fields. So when, in 2013, we joined forces to create a brand-new health service for Saudi Aramco employees and their dependents – expanding on the capabilities of the company’s long-established medical facilities – we knew an exciting future was in store.