PwC Academy - Course Administration Lead

Job Description

& SummaryPwCs Academy is looking for a candidate who thrives on dealing with people (of all grades) and who is organised and capable of maintaining focus on multiple projects at the same time. Knowledge of the Academy is preferable but not required, although the candidate will be expected to learn about these services quickly if appointed. This person will work closely with local and regional teams and perform a wide variety of operational activities including execution of budgeted programmes, scheduling and updating Administrate.

• Act as the focal point for all PQ related matters in the KSA market.
• Handle post enrolment delegate queries relating to administrative matters, scheduling, materials, attendance and progress reporting
• Work with the Course Managers on scheduling and timetabling, and liaising with Operations on resourcing requests including room bookings. Ensuring schedules and course updates are communicated to Sales and Marketing
• Materials inventory management, distribution of materials to lecturers and delegates
• Create, add and edit courses, update prices, schedule and manage events, assign instructors, update attendance, progress and communicate events on Administrate. Updating and maintaining Administrate to ensure validity and completeness
• Communicating effectively with clients / customers (internal and external), ensuring minimum response times
• Conduct feedbacks , create feedback summaries and communicate summaries to Course Managers and Customer Services team for action plan
• Arrange logistics for trainers, including flights, accommodation, transportation
• Maintain delegate progress reports and communicate this to Course Managers. Progress Reporting of internals to L&E Manager
• Provide back end support on promotional events / career fairs.
• Providing support for material branding (formatting, adjusting, branding, and printing) as per PwCs brand guidelines
• Maintain and update customer data within the Administrate system
• Preparation of Legal Purchase Orders for supplier payments.
• Preparing quotations for potential clients (corporate and public).
• Managing project (course) codes
• Invoicing and liaising with Central Finance for payments
• Requesting refunds for students and preparing credit notes.
• Preparing and managing debtor reports, and liaising with course managers re debt collection.
• Stakeholder reporting (Revenue and profit forecasting, preparing regional monthly management reports).

Specific technical expertise:

• High level of technical proficiency and computer literacy particularly with Excel Word and Powerpoint
• Familiarity with Administrate or other CRM platforms will be a plus

Specific skills required:

• Excellent spoken and written English skills
• Arabic Speaker will be a plus
• Excellent business writing skills
• Well-developed administrative skills in order to set up and maintain systems so as to provide efficient service.
• Professional yet approachable manner.
• Meticulous and accurate approach with high attention to detail.
• Ability to work effectively under pressure.
• Ability to work well in a team as well as independently
• Flexibility in working hours (evenings, weekends as and when required)

Education Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications Required SkillsOptional SkillsDesired Languages Travel Requirements0%Available for Work Visa SponsorshipYesGovernment Clearance RequiredYes

Keyskills :

About Company

Established in the region for 40 years, PwC has around 8,000 people in 12 countries across the region: Bahrain, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, the Palestinian territories, Qatar, Saudi Arabia and the United Arab Emirates. Our regional team operates across the Middle East bringing international experience delivered within the context of the region and its culture. We can bring the collective knowledge and experience of more than 328,000 people across the entire global PwC network in advisory, assurance and tax to help you find the value you are looking for.