| Job Location | Saudi Arabia, Jeddah |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitals / Healthcare / Diagnostics |
| Functional Area | Not Mentioned |
SummaryActs to ensure patient satisfaction is maintained and responds to patient questions and concerns. Ensures that policies, practices, procedures and Patients Bill of Rights are followed.Essential Responsibilities and Duties1. Attends to patients/families responds to their inquiries and complaints liaises with concerned Departments to ensure satisfactory solutions.2. Performs daily round in assigned area and acts on patients requests as needed.3. Assists Patient Relations staff when needed.4. Advocates for the patients rights to obtain optimum required services.5. Administers patient satisfaction survey and inputs data in the electronic database.Utilizes feedback to facilitate system improvements to better meet patient needs.6. Attends to patients requests.via the IPA ticketing system and outreach requests. Distributes requests to the staff concerned.7. Collects and inputs relevant data pertaining to issues and findings.8. Acts as needed to cover various functions of Patient Relations as the need arises.9. Provides patients/families with feedback on issues of concern.10. Collects and summarizes the comments of the Suggestion Boxes comments.11. Follows all Hospital-related policies and procedures.12. Participates in self and others education, as applicable.EducationIPA Diploma in Hospital Administration or equivalent required.Experience RequiredNo experience required with IPA Diploma in Hospital Administration.Other Requirements(Certificates)NA
Keyskills :
Patient Satisfaction Hospital Administration patient relations
The King Faisal Specialist Hospital and Research Centre (Arabic: مستشفى الملك فيصل التخصصي ومركز الأبحاث) (KFSH&RC) is tertiary referral hospital in Riyadh, the capital city of Saudi Arabia.
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