Coffee Specialist (Boutique)

Job Description

We are the Nestl Nespresso SA Company and are proud to be one of the fastest growing operating unit of Nestl. Our passionate, entrepreneurial-minded team has transformed Nespresso into the reference in portioned coffee and one of the worlds most trusted brands. Our growth comes from our commitment to research and development in order to pioneer and be the reference in the portioned coffee sector to provide the very highest quality coffees that could be enjoyed in the comfort of consumers own homes and also savored at out-of-home locations, such as restaurants, hotels, offices and luxury retail businesses. We guarantee quality by taking a careful, thoughtful approach in how we source our ingredients, produce and market our premium coffee products. With corporate headquarters in Lausanne, Switzerland, Nespresso is present in over 60 countries and counts over 12,000 employees worldwide. To learn more visit .Nespresso is on a mission, through uncompromising choices, to bring exceptional and sustainable coffee to your home. With every cup, we elevate coffee moment into a movement, with taste and purpose. Cultivating coffee as an art, to grow the best in each of us.Heres why we think you should choose us:

• Comprehensive total rewards benefits package
• Free coffee machine+Monthly Nespresso credit
• Exclusive employee discounts
• Excellent training and development programs
• Growth opportunities
• Free unlimited coffee during working shifts
• And much more!

Position SummaryWe are seeking a passionate and dynamic leader for an entry-level full-time Coffee Specialist for our community who will drive sales, service, and operations through respectful, collaborative, agile, determined, and driven interactions with clients and team members. Our culture empowers us to provide quality coffee, experience-focused customer service, growth opportunities and a variety of benefits with perks. Join our team as we cultivate coffee as an art to grow the best in each of us.A Day in the Life of a Coffee Specialist:

• Achieve personal and common sales and service level targets
• Welcome the Boutique clientele and identify their needs
• Ensure that the Boutique is clean (well-ordered, correct equipment, properly presented) Work in shifts and fulfill ones role and expectations. Support special events
• Contribute to the management of inventories, stocks and cash
• Participate in regular team briefings, meetings and on the job coaching sessions organized by the Boutique manager or team leader
• Advise both prospects and Club members on Nespresso products and Services
• Inscribe new Boutique customers, open their account, present the Boutique and Club services, and assist them in their selection during their first purchase
• Initiate Club members to the art of coffee tasting and develop their curiosity about our full range of products
• Maximize the sale of all the Nespresso products presented in the Boutique (coffee, machines, accessories)
• Actively manage the database on a daily basis and permanently update customer records Carry out an initial analysis of machine breakdowns reported by customers to orient them as effectively as possible towards the after sales service

What will make you successful

• 1 year of prior hotel, catering, sales or retail experience is required
• Excellent presentation, communication &interpersonal skills exceptional customer service skills
• Hands on and pragmatic
• Punctuality and discipline
• Strong team player
• Proactive and responsive to anticipate and fulfill customer needs
• This position is not eligible for Visa Sponsorship.

Nestl is the largest food and beverage company. We are 308,000 employees strong driven by the purpose of enhancing the quality of life and contributing to a healthier future. Our values are rooted in respect: repect for ourselves, respect for others, respect for diversity and respect for our future. With more than CHF 91.4billion sales in 2018, we have an expansive presence with 413factories in more than 85countries. We believe our people are our most important asset, so well offer you a dynamic inclusive international working environment with many opportunities across different businesses, functions and geopraphies, working with diverse teams and cultures. Want to learn more Visit us at .

Keyskills :
customer service Inventory Management Sales

About Company

As the world’s largest food and beverage company we are driven by a simple aim: unlocking the power of food to enhance quality of life for everyone, today and for generations to come. To deliver on this, we serve with passion, with a spirit of excellence, offering products and services for all stages of life, every moment of the day, helping people care for themselves and their families. Our culture is based on our values rooted in respect: respect for ourselves, respect for others, respect for diversity and respect for the future.