Chief of Patient Experience Officer

Job Description

Our client, a renownedhospital, is currently looking for aChief of Patient Experience Officerresponsible for developing and implementing strategies toenhance the overall patient experience within the hospital. Will lead efforts to improve patient satisfaction, engagement, and loyalty by creating a patient-centered culture and ensuring high-quality care delivery.In this role, you will be responsible to:1. Develop and implement patient experience strategies: Design and execute comprehensivepatient experience strategies, policies, and programs to drive patient satisfaction,engagement, and loyalty.2. Establish a patient-centered culture: Foster a culture of patient-centeredness throughout the organization by promoting empathy, compassion, and effective communication among healthcare providers and staff.3. Collect and analyze patient feedback: Design and implement mechanisms to collect patient feedback, including surveys, focus groups, and patient advisory councils. Analyze data to identify trends, areas for improvement, and best practices.4. Drive continuous improvement: Collaborate with teams across the organization to develop and implement initiatives that enhance the patient experience, including processimprovements, staff training, and technological advancements.5. Implement patient engagement initiatives: Lead efforts to promote patient engagement and empowerment by implementing strategies for shared decision-making, health education, andpatient activation.6. Monitor performance metrics: Establish key performance indicators (KPIs) and metrics totrack and evaluate patient experience outcomes. Develop reports and dashboards tocommunicate performance to senior leadership and stakeholders.7. Provide education and training: Develop and deliver educational programs and trainingsessions for staff on patient-centered care, effective communication, and customer serviceskills.8. Stay updated on industry trends: Monitor industry trends, best practices, and regulatoryrequirements related to patient experience. Stay informed about emerging technologies and approaches to enhance patient engagement and satisfaction.9. Collaborate with marketing and communications: Partner with marketing andcommunications teams to ensure consistent messaging and branding across all patienttouchpoints.10. Promote a culture of accountability: Encourage accountability for patient experienceoutcomes at all levels of the organization. Recognize and reward staff for exceptionalpatient-centered care.RequirementsThe Ideal Candidate would have:1. Bachelors degree in healthcare administration, business administration, or a related field(required). A Masters degree is preferred.2. Strong knowledge of patient experience best practices, regulatory requirements, and industrytrends.3. Certification in patient experience or related areas (such as Certified Patient ExperienceProfessional - CPXP) is desirable but not mandatory.Extensive experience (typically 8-10 years) in healthcare administration, patient experience,or a related field.4. Demonstrated leadership skills with the ability to drive change and influence stakeholders atvarious levels of the organization.5. Experience in project management and leading cross-functional teams6. Excellent analytical and problem-solving abilities, with experience in data analysis andperformance metrics.7. Exceptional communication and interpersonal skills, with the ability to effectively engage and collaborate with diverse stakeholders.WORK LOCATION - SAUDI ARABIA.Follow the.

Keyskills :
healthcare administration Data Analysis performance metrics project management patient experience Interpersonal Skills communication

About Company

Black Pearl

Job Source: blackpearlconsult.zohorecruit.com