Associate Lead - Asset Management

Job Description

Required SkillFunctional - Asset Management|Asset OperationProcess - Design Process / Methodologies, Understanding of|Failure Mode Effects Analysis (FMEA)Functional - IT Operations Management|Operational ProceduresFunctional - Asset Management|BillingBehavioral - Aptitude|Data Related SkillsTechnology - IT Technical Support Activities|Second Line SupportBehavioral - Microland Skills|Customer CentricityDetails1. Compliance to Process and SLA on all agreed deliverables as per the contractual targets/Goals & Objectives 2. Contribute & Participate in implementation of atleast 1 customer facing SIP per quarter 3. Number of formal client complaints / escalation 0 per year 4. Contribute & participate at least 1 SIP per quarter by providing timely inputs, suggestions & execution 5. 100% compliance to service management processes defined 6. Zero NC identified on deliverable during process and transaction audits 7. Timely response on mail/phone calls towards All queries/task of supervisor/end users. 8. Willing to accept challenges and deliver the best for the organization 9. Knowledge sharing within team 10. Time management ( reporting on time, minimum breaks and closing all given task on timely basis) 11. 100% Compliance to - Microland and Customer Policy, Procedure & Practices. 12. Zero breach/violation of information security, Harassment & Policy (Microland and Customer). 13. Raise Security Incident immediately if any gaps is identified. 14. Zero NC identified on deliverable during process and transaction audits. 15. All leaves must be update without any reminder. 16. Working as backup in absence of primary resource along with your existing work. 17. Need to enter in time in register on daily basis without reminder. 18. Achievement of SLAs / KPIs as per the program goals & objectives - All green status 19. Ensure proper hand over & updates are provided enabling effective service delivery. 20. 100% Asset database update-All the transaction for a particular asset must be update in master database at any point of time accurately. 21. Asset Tracking-Tracking all the in-use and spare assets across PAN India & ensuring necessary stock is available at any point of time. 22. Asset Allocation-Allocating the assets through appropriate request within the defined timeline. 23. All files/Folders must be updated on real time basis(Asst tool, PO tracer, Rental tracker, Resigned-transfer, AIU,Asset movement,Disposal,software etc. 24. AIU, Vendors management tickets to be process on top priority. 25. Rental assets need to be rerun to vendor on real time basis to avoid any cost related issue.

Keyskills :

About Company

Microland's delivery of digital and "Making Digital Happen" allows technology to do more and intrude less. We make it easier for enterprises to adopt nextGen Digital infrastructure. We enable this using our expertise in Cloud and Data Centers, Networks, Digital Workplace, Cybersecurity and Industrial IoT - ensuring the embrace of brilliance is predictable, reliable, and stable.