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Customer Service Specialist - Saida

1.00 to 10.00 Years   Saidon, Lebanon   31 Jul, 2023
Job LocationSaidon, Lebanon
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryManufacturing
Functional AreaNot Mentioned

Job Description

A reputable Company located in Saida is seeking to recruit a Customer Service Specialist.Main Duties:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat.
  • Identify customers? needs and help them use specific features.
  • Analyze and report product malfunctions.
  • Update the internal databases with information about technical issues and useful discussions with customers.
  • Monitor customers? complaints on social media and reach out to provide assistance.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.

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