Customer Service Specialist - Saida

1.00 to 10.00 Years Saidon, Lebanon 31 Jul, 2023

Job Location	Saidon, Lebanon
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Manufacturing
Functional Area	Not Mentioned

A reputable Company located in Saida is seeking to recruit a Customer Service Specialist.Main Duties:

Respond to customer queries in a timely and accurate way, via phone, email or chat.
Identify customers? needs and help them use specific features.
Analyze and report product malfunctions.
Update the internal databases with information about technical issues and useful discussions with customers.
Monitor customers? complaints on social media and reach out to provide assistance.
Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved.
Gather customer feedback and share it with our Product, Sales, and Marketing teams.

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